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williams.larry
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Dell 3040 mini dual monitors (HDMI and Display port)

In my organization we have purchase a few Dell 3040 mini computers and now several of them are having technical issues.  We are supporting dual monitor on all our systems but the issues are:


1. The screen goes BLACK while the user is working but the system is still running for one user.


2.  Another user screen goes white while she is working and the system is still running.


Have installed the latest Video drivers from the Dell site and still the problem persist.  Can anyone provide any tech advice to resolve these issues.

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Moderator
Moderator

RE: Dell 3040 mini dual monitors (HDMI and Display port)

We need many more details.

What specific Dell monitor models?

Which of the dual monitors (Primary or Secondary) is going black and white?

Exactly how are the dual monitors connected to the 3040 using what connectors and cabling?

What operating system?



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williams.larry
1 Copper

RE: Dell 3040 mini dual monitors (HDMI and Display port)

Having issues with a Optiplex 3040 MFF. The Operating System is Windows 7 Enterprise 32bit. The unit is connected to two ASUS monitors: one is connected via HDMI Connector and the other monitor is connected via Display Connector. The computer sometimes shutdown's periodically. Several times through the work week both monitors screen goes black and sometime white which forces the user to restart the system.

Larry

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Moderator
Moderator

RE: Dell 3040 mini dual monitors (HDMI and Display port)

The fact they the work initially could mean that the operating system power management settings could be entering into play. I would disable all operating system power management settings and have the users retest.



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