bobdole64
1 Copper

Dell 435mt frequent BSOD crashes

Hello,

About 3-4 months ago I bought a new Studio 435mt specifically for gaming.  Within the first month or so, I started to experience freeze-ups and computer crashes, usually when playing World of Warcraft.

I upgraded to Windows 7 hoping for better stability, but since then the crashes have been much more frequent, happening 1-2 times per day.  Also, since moving to Windows 7, most of the crashes have been the "Blue Screen of Death" variety.  I tried updating all the drivers, but this did not help.  I also scanned the memory for problems, but did not find any.

Frequent error messages include "machine_check exception", and "a clock interupt was not received on a secondary processor within the specified interval".

These BSOD crashes usually, but not always, happen when playing WoW.

This is very frustrating.  Any help would be appreciated.

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6 Replies
8 Krypton

Re: Dell 435mt frequent BSOD crashes

You should probably contact Dell Tech Support (email and chat work best) for warranty service. Might be a motherboard or CPU problem.

They'll probably tell you to reinstall Windows, but since you upgraded to Win7, and the problem persists,  it doesn't sound like the OS is the problem.

Ron

Ron

   Forum Member since 2004
   I am not a Dell employee

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Highlighted
bobdole64
1 Copper

Re: Dell 435mt frequent BSOD crashes

You should probably contact Dell Tech Support (email and chat work best) for warranty service. Might be a motherboard or CPU problem.

They'll probably tell you to reinstall Windows, but since you upgraded to Win7, and the problem persists,  it doesn't sound like the OS is the problem.

Ron

Thanks Ron, but I was hoping for a more specific reply.  I am getting the impression from all my searching that this might be something which is rather difficult to diagnose.  I downloaded the window's debugging tool.  I am going to post my most recent crash dump below in hopes that someone will be able to give me more information. 

 


BugCheck 124, {0, fffffa80053d6028, be000000, 800400}

Probably caused by : hardware

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80053d6028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

STACK_TEXT: 
fffff880`02f6bb58 fffff800`03204903 : 00000000`00000124 00000000`00000000 fffffa80`053d6028 00000000`be000000 : nt!KeBugCheckEx
fffff880`02f6bb60 fffff800`02d9c4d3 : 00000000`00000001 fffffa80`053dda60 00000000`00000000 fffffa80`053ddab0 : hal!HalBugCheckSystem+0x1e3
fffff880`02f6bba0 fffff800`032045c8 : 00000000`00000728 fffffa80`053dda60 fffff880`02f6bf30 fffff880`02f6bf00 : nt!WheaReportHwError+0x263
fffff880`02f6bc00 fffff800`03203f1a : fffffa80`053dda60 fffff880`02f6bf30 fffffa80`053dda60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02f6bd50 fffff800`03203dd5 : 00000000`00000008 00000000`00000001 fffff880`02f6bfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02f6bd90 fffff800`031f7e88 : 00000000`00000000 fffff880`02f63180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`02f6bdc0 fffff800`02c84eac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`02f6bdf0 fffff800`02c84d13 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02f6bf30 fffff880`0121d8a2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`02f8bc38 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!ReadIoMemRaw+0x26


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

2: kd> lmvm hardware
start             end                 module name

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8 Krypton

Re: Dell 435mt frequent BSOD crashes

An error from the Hal layer is definitely from the hardware.

First, do you have the latest version for all your drivers, especially the graphics card and chip set drivers?  Have you gone over your system and made sure that all 

plugs are securely plugged in?

Have you run the full hardware diagnostics suite that you get by booting into them (I think it's usually F12, but it's been a while).

I'd also suggest chatting with Dell support...

-Roger

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bobdole64
1 Copper

Re: Dell 435mt frequent BSOD crashes

An error from the Hal layer is definitely from the hardware.

First, do you have the latest version for all your drivers, especially the graphics card and chip set drivers?  Have you gone over your system and made sure that all 

plugs are securely plugged in?

Have you run the full hardware diagnostics suite that you get by booting into them (I think it's usually F12, but it's been a while).

I'd also suggest chatting with Dell support...

-Roger

What's curious is that I have looked at many of these crash dumps, and they are for a wide variety of errors.  Several indicate hardware, but others are unknown. 

Unfortunately, I checked my date of purchase, and my memory of when I bought this was pretty far off.  It has been over a year, so Dell warranty service is no longer an option.

I have updated all the major drivers.  I have also tried re-installing Window's 7 (clean install), and WoW.  This did not help.

Tonight I downloaded CPUID Hardware Monitor to look at the temperatures.  It seems like it is running pretty hot.

The motherboard is running as hot as 73C, 163F. The cores are up to about 45C, 113F.  My video card (Radeon HD 4850) is a smoking 82C, 179F.  

 

 

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8 Krypton

Re: Dell 435mt frequent BSOD crashes

Check to make sure all the fans are working, including fans for CPU, power supply and video card (if any). And cllean out all the dust bunnies from fans, heatsink, motheboard, vents  with canned air.

Open Windows Event Viewer and click System. See if there are any "thermal event' errors (or others) around time a freeze.

Dell's Diagnostics have a fan test so run that too.

Ron

Ron

   Forum Member since 2004
   I am not a Dell employee

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bobdole64
1 Copper

Re: Dell 435mt frequent BSOD crashes

Check to make sure all the fans are working, including fans for CPU, power supply and video card (if any). And cllean out all the dust bunnies from fans, heatsink, motheboard, vents  with canned air.

Open Windows Event Viewer and click System. See if there are any "thermal event' errors (or others) around time a freeze.

Dell's Diagnostics have a fan test so run that too.

Ron

I checked all the fans, they are working.  There wasn't too much dust, but I blew it out with canned air anyway. 

Looked in Windows Event Viewer, no thermal events.

Ran the F12 diagnostics, all tests passed.

I did find that the ATI Radeon driver available from Dell's website is severely out of date, almost a year old and several versions behind.  I downloaded the newest version from ATI's website.  I'm hoping that might help.

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