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February 16th, 2010 13:00

Dell 4700 Motherboard woes

I'm working on a Dell 4700 for a family member. The computer was having issues where sometimes the mouse wouldnt work, and then sometimes the video wouldnt work. One day it was working fine and stepped away from the computer and came back and it was off. Tried to turn it back on and there is no video. Took it into one computer shop and said motherboard was fried and one of the capacitors is bubbled just abit. They quoted her a few hundred to fix and she took the computer back. So now i have this thing to see about putting another motherboard in it or just build her a new tower.

Test/Things i've done.

Hard drive works fine in my desktop.

Diagnostic lights show A/B Solid Amber C/D Solid Green

Moved Memory sticks around to see if bad stick or port

Cleared CMOS

 

139 Posts

February 16th, 2010 15:00

The light patterns indicate a memory or motherboard issue. Based on the bubbled capacitor it sounds like you should replace the motherboard if replacing the capacitor is not an option and even then there could be other problems and issues caused from this. It's probally best just to replace.

Below is the spec's of the motherboard you would want for that model. 

Manufacturer: Intel (OEM for Dell)
Dell Part#: M3918 DH682
Dimension 4700
Chipset: Intel D915 D915GOK 915G Express
Socket: LGA775
Front Side Bus Speed: 800Mhz FSB
Supported CPUs: Intel Pentium
4 processor 520, 530, 540, 550, 560, or 570 with HT Technology
- Intel P4 that runs at 2.8, 3.0, 3.2, 3.4, 3.6, and 3.8 GHz
Other Features:
Hyper-Threading Technology Support
Supported Memory:
400-MHz (PC-3200) and 533-MHz (PC-4300) DDR2 unbuffered SDRAM non-ECC
Maximum Memory:
Support for up to 4 GB of memory
Video:
Integrated and PCI Express 1X and 16X
Sound:
Five connectors for line-in, line-out, microphone, surround, and center/Low Frequency Effects (LFE) channel; one front-panel connector for headphones

Expansion Slots: 2 PCI
Connectors: PS/2 Mouse, PS/2 Keyboard, Printer Port, (6) USB 2.0 Ports, 1 Serial Port, 10/100 Network LAN
Peripheral Interface: Two
Serial ATA (SATA) Interface
Other: Two IDE Channels Supporting ATA-66/100/133 IDE, One Floppy Controller

9 Legend

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33.3K Posts

February 16th, 2010 15:00

If it's the motherboard (and it sounds like it), only another Dell 4700 motherboard will work without major issues.  Dell uses a Proprietary and Undocumented front panel connector so putting a non-Dell motherboard in will present problems trying to connect to the front panel power switch and other jacks.  Second, if a non-Dell motherboard is used you will need a new copy of Windows as the Dell will only install on a Dell motherboard. 

There are companies on the web that sell used/refurbished Dell motherboards.  That is probably the least expensive way to get it working.  Considering a used 4700 PC is not work more than $50 and maybe $75 at most don't put much $$ in it. That may sound bad but it's reality.

10 Elder

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43.5K Posts

February 16th, 2010 17:00

You can get a Dell OEM motherboard for the 4700 here for $80 with free shipping.

Only you can determine if it's work the the money vs getting a new system.

Ron

10 Elder

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43.5K Posts

February 16th, 2010 18:00

Another thought:

Did you pull all the RAM modules, except the one in slot 1 and see if it boots that way? Then swap all RAM modules into slot 1 to see if one of them is bad?

Ron

6 Professor

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8.8K Posts

February 16th, 2010 19:00

Newegg has a $50 special on a brand new P4 mainboard with which the 4700 parts should be compatible with. The power supply will fit in a good quality generic case like the Cooler Master offerings. 

As for Windows, you can run a repair install and then call Microsoft for an activation code. Tell them the truth, which is that the mainboard died, and they will give you a new code. Been there, done that. 

February 16th, 2010 20:00

I can build a new tower for 200 bucks which is probably a better option/upgrade.

10 Elder

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43.5K Posts

February 18th, 2010 11:00

Keep in mind that Dell uses a proprietary connector between the front panel and their motherboards. The pin-outs for that connector are  unfortunately not docuemented anywhere.

So if you go with a non-Dell motherboard, you'll also need a new case.

Good luck, whichever way you go.

Ron

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