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Dell Backup and Recovery fails
Every time I try to perform a system backup to an external harddisk under Windows 8.1 Dell Backup and Recovery (v1.9.0.22) fails. Anyone else who has this problem or knows how to solve it?
Dell-Gokul G
780 Posts
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September 8th, 2015 23:00
Hi,
Thank you for reaching out to us.
Found this fix in one of the older threads
Please perform the below steps :
1) Uninstall DBAR from the computer
2) Restart the computer
3) Download the DBAR from the following link :
Link : http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=64M9D
4) Install DBAR from the link and it will automatically update on the computer.
5) Now try creating factory recovery media and it should work
Thanks.
kalling
2 Posts
0
September 9th, 2015 00:00
Hi,
This is what I've already done and the problem still occurs.
I am a bit confused that your link points to version 1.8.1.71, A00. I have installed 1.9.0.22. Is this the wrong version for windows 8.1?
Thanks.
Dell-Gokul G
780 Posts
0
September 11th, 2015 04:00
Hi,
Version 1.9 is released for our Windows 10 machines.
May be that's the reason why it didn't work. Can you try the Dell backup and recovery V1.8 and update us the results.
Thanks.