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Gunter41
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Dell Dimension 2400 problem with increasing RAM

Hard Drive 40G, CPU 2.2G, 512K

Existing RAM is 256. Windows XP Professional. On dial-up.

I contacted Dell to increase RAM.

Dell Sales said should be no problem, just exchange the module.

I purchased a 1G module from Dell and installed it in the same slot, computor starts and displays recognition of the new RAM memory and asks for a choice F1 or F2.

When continueing,  Microsoft warning comes up that it has to shut down and requests error report to be sent.

While the error report is prepared and sent, Microsoft sends back a solution and directs me to a Dell website but because of my slow dial-up, I cannot find out what the solution would be before another warning comes up stating that the computer will be shut down to prevent damage.

Then the computer shuts down displaying a blue page with warnings and technical details and numbers.

  

What do I need to do to configure the system to the new 1G RAM?

 

New Dell system driver download? Which one?

 

BIOS changes? How?

Please, help, I am not very experienced with computer.

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16 Replies
LOTDN
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Re: Dell Dimension 2400 problem with increasing RAM

It could be the wrong type of RAM.  For the Dimension 2400, it MUST be DDR PC2700.  If it's DDR2, it won't work.  Best bet is to buy two 1GB chips from here to max out your memory, but at least one:

http://www.crucial.com/store/listparts.aspx?model=Dimension%202400%20Series

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LOTDN
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Re: Dell Dimension 2400 problem with increasing RAM

You could also go here to see if you have the latest BIOS for your computer:

http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=DIM_PNT_P4_CEL_2400&os=WW1&osl=en&catid=&impid=

If not, it's easy to upgrade - just download the BIOS update, and follow the instructions they give you on the download site.

 

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Gunter41
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Re: Dell Dimension 2400 problem with increasing RAM

  

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Gunter41
1 Nickel

Re: Dell Dimension 2400 problem with increasing RAM

Thank you.

The new 1G module from Dell has the number: SNP J0203C/1G. Whatever that means.

Because I am on dial-up, the computer shuts down before I have a chance to download anything from Dell with the 1G module installed.

I re-installed the old 256 module and everything is back to normal.

Can I download the BIOS update from Dell with the 256 module in place?

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rdunnill
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Re: Dell Dimension 2400 problem with increasing RAM

For starters, you should F2 into the BIOS and then save-and-exit. That will update your RAM settings in the BIOS.

If that doesn't work, you might consider a new RAM kit. This works on a 2350, which is similar to your 2400. It's a matched set, which aids in compatibility, performance, and stability. It's not a good idea to mix RAM types, as they may be incompatible and result in system instability.

The Blue Screen of Death (BSOD) possibly indicates a hardware problem with the memory. Perhaps the two sticks aren't compatible together and thus your 2400 has become unstable.,

You can upgrade the BIOS by: formatting a bootable floppy; downloading the Dell BIOS upgrade file; extracting the BIOS files to the bootable floppy; booting from the floppy; and executing the BIOS upgrade, after which you reboot.

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herig1
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Re: Dell Dimension 2400 problem with increasing RAM

Be careful of what Dell sales gives you. A year ago I called Dell tech to see if I could put in more ram, they gave me the type of ram I needed. Than switch me to Dell sales to order it. The sales rep change the ram from the tech's recommendation to another type. I caught it and insisted ( more than once ) that I be sent what the tech said I needed. I got the tech's ram and it works perfect. If I accepted what Dell sales was going to send, I feel that I would be here asking why does't this work.

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LOTDN
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Re: Dell Dimension 2400 problem with increasing RAM

It shouldn't matter what RAM you have in place when you're downloading.  I'd keep the 256 in, restart your computer and hit F2 repeatedly when the initial Dell screen pops up.  This will get you into the BIOS, where you can check the version (probably A.3, A.4 or A.5).  If it's anything lower than A.5, go to the Dell site and download the A.5 update.

Then turn off the PC, unplug, put new RAM in, and restart, tapping F2 again.  Make sure the new BIOS version (A.5) was recognized, and that the 1GB of RAM is recognized. 

Also, make sure you only have one RAM chip installed.  If the two chips are different type and speeds, it will default to the lowest one, and will not recognize the 1GB chip.  So, just in case you were trying it with both the 256 and the 1GB in at the same time, try it again with just the 1GB.

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LOTDN
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Re: Dell Dimension 2400 problem with increasing RAM

Agreed - I always stick with 3rd party RAM, like www.crucial.com, which can scan your system and recommend the best RAM for you.

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rdunnill
5 Iridium

Re: Dell Dimension 2400 problem with increasing RAM

The GSKILL modules have been tested in a 2350 and verified to work. The machine had Vista installed and the OS reported back the full 2gb of RAM.

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