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2 Bronze

Dell Dimension E521 freezing and locking up

I have a dell dimension e521 that always freezes randomly when I watch a video. The audio stutters, the keyboard turns off and the mouse doesn't work. I also notice the computer freezing sometimes when I wake up the computer after it goes to sleep. I shake the mouse and click and I hear a beep sound right before the computer completely freezes.

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4 Tellurium

RE: Dell Dimension E521 freezing and locking up

Hi,

Does the PC work fine on everything else other than videos?

Please run a hardware diagnostics to confirm there is no hardware failures.

To enter diagnostics, Keep tapping F12 on the startup Dell logo that comes as soon you press the power button.

Select "Diagnostics" from the list, Run it completely and let us know if it passes, Else please reply with the Error message and validation code, we shall take it further.

Thank you

Dell-Gokul G
Social Media and Community Professional
#IWork4Dell
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Download Drivers

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2 Bronze

RE: Dell Dimension E521 freezing and locking up

The diagnostic had this message listed:

SATA lst Master: Samsung HD160JJ/P - pass

Sony CD-RW/ DVD rom- diagnostic not supported

Phillips DVD Rom DRO- diagnositc not supported

NO IDE Device

The PC works fine only videos would cause it to freeze, especially full screen videos. All videos make the CPU usage spike and the fan gets pretty loud as well.

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2 Bronze

RE: Dell Dimension E521 freezing and locking up

Oh i think it was suppose to say SATA 2nd Master, 3rd master etc. I just didn't wrote it all down on paper to save time.

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4 Tellurium

RE: Dell Dimension E521 freezing and locking up

Hi,

When did the you start noticing the issue? Was there any hardware or software change prior to this?

Also check if there is any latest driver for your video card .

Thank you

Dell-Gokul G
Social Media and Community Professional
#IWork4Dell
Order Status
Download Drivers

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2 Bronze

RE: Dell Dimension E521 freezing and locking up

I've been having this issue for about two years. I notice problems when my computer started to really slow down. The CPU usage was very high so I cleared out unnecessary programs, added more RAM to my computer, and brushed off excess dust on the fan. Afterwards my computer was running fine but then it started freezing when I played videos. I updated all my drivers that are available.

My graphics card is a NVIDIA Geforce 6150 LE.

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4 Tellurium

RE: Dell Dimension E521 freezing and locking up

Hi,

Please check in safemode if the issue persists.

It can be either the OS or the graphics card that is failing.

Thank you

Dell-Gokul G
Social Media and Community Professional
#IWork4Dell
Order Status
Download Drivers

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