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Dell Insiprion One 2305 Yellow Vertical Line @ 1920x1080 resolution

So I ordered a Dell Inspiron One 2305 all-in-one desktop and it arrived yesterday afternoon.  There's some minor issues which I came across, but this one really bugs me because I don't believe it to be a hardware issue.  At first I thought it was a defective integrated LCD panel, because on black or dark backgrounds there's a 1 pixel wide yellow line on the very first column of pixels from the left that stretches from the very top to the very bottom.  I'm thinking "Oh great, new machine problems already and a major one at that".  So I started testing with a dead pixel tester program.  It was consistent through all the dark colors.  However, in troubleshooting this issue myself, there's some interesting findings:  This line isn't there during the BIOS post or the booting of Windows 7.  It's also not there if I reduce the resolution from the standard resolution of 1920x1080 to anything else (1600x900 or lower).  Also if I use the HDMI output from my laptop into the Inspiron One at 1920x1080 the line is also not there.  I believe that this is a software related issue, maybe with the graphic driver.  Can I get someone in product engineering group for this product to look and see what's going on?  It just looks bad on black or dark backgrounds and annoying when you start up a BLU-RAY movie with a yellow line down the left side of the screen.  I'm gonna go up to Best Buy tomorrow and look at a demo unit to see if it exhibits the same issue.

Some of the other annoyances that I had were:
* The screen didn't recognize as multi-touch until I rebooted a couple times after the initial setup.  I tried to do "pinch to zoom" and it did not work and in Microsoft Paint it would not draw multiple lines at once with my fingers.
* The actual volume from the system was very low even though I had the Sound Mixer to max volume.  This was solved by setting the audio volume using the THX Audio Control Panel which has a separate volume.  There was no reference to using THX Audio Control Panel to make the speakers actually be louder in any of the documentation I read.

~Daniel N. | Lead Systems Engineer | Austin, Texas
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3 Replies
8 Krypton

Re: Dell Insiprion One 2305 Yellow Vertical Line @ 1920x1080 resolution

This is a users helping users forum.  We are not Dell employees.  You will have to use other means to contact Dell. 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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8 Krypton

Re: Dell Insiprion One 2305 Yellow Vertical Line @ 1920x1080 resolution

That's funny because I've had Dell employees (Dell Liaison in the forum) answer before with my other issues in the laptop side of things.  And I don't have Dell Premier Support, so explaining this to an outsourced provider overseas is going to be difficult.  I posted this to raise attention to the issue in the Dell Community.

~Daniel N. | Lead Systems Engineer | Austin, Texas
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Hawk600
1 Copper

Re: Dell Insiprion One 2305 Yellow Vertical Line @ 1920x1080 resolution

I got one yesterday with this same yellow line down the left corner of the LCD and the letters are simply awful while reading text and not sharp at all causing eye strain.

I called Tech Support and they will replace the LED panel.I have no problem with touch screen apps tough.

Considering it is a new machine, you should call tech support.

Good luck.

That's funny because I've had Dell employees (Dell Liaison in the forum) answer before with my other issues in the laptop side of things.  And I don't have Dell Premier Support, so explaining this to an outsourced provider overseas is going to be difficult.  I posted this to raise attention to the issue in the Dell Community.

 

 

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