I bought dell Inspiron 15 on 27/12/2014 online through dell website. I got it in two days. But when I turned it on and download couple of essential updates, it started working dead slow. I tried to use it next day but it got absolutely freezed when I used Skype. It's not one can expect from brand new laptop. I tried online support and diagnostic test but nothing comes up and it still work like a vintage laptop build centuries ago.. Very slow..I did sent email asking for return and refund but haven't heard anything as I read about some 14 days policy. Please tell me what to do as I don't want this laptop. It's a total waste of money and time. I'm absolutely unsatissfied with this product. Please tell me what is the process to get my money back. Thanks.