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Dell Inspiron 20 model 3052
My computer was updating the other night I went to bed wake up and it no long does anything. I I spoke to tech-support on the phone three times nobody said anything about all these other people having the same problem they acted like it was only me with this problem and I was SOL because my warranty was up in January and then I see all these other people with the same exact issue that just happened oh and they offered me no help
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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May 24th, 2017 08:00
Apologies. Dell is investigating these. At this time, Technical Support should be gathering your data (Service Tag number, name, address, phone, email) and creating an SR notating the issue and date you contacted them. We are awaiting a Dell response from all teams involved.
Barry6482
20 Posts
0
May 25th, 2017 19:00
Read the first sticky post of this forum. Dell is replacing the motherboards of most of the people who ended up with dead computers after a recent update. Post is from the 19th