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bojackson63044
2 Bronze

Dell Inspiron 3650 Won't Wake from Sleep?

Hi everyone, needing some help here.

I have a Dell Inspiron 3650 purchased in July of 2016.  I have been having problems with the display not waking from sleep.  The hardware light on the monitor is on and the light on my wireless mouse comes on temporarily when I try to wake but the display won't turn on.  The only way for me to get the computer back working is to shut down the computer using the hardware power button and reboot.  I've done some basic troubleshooting including running the Dell Diagnostic Tests and setting the power settings to NEVER sleep (see screenshot) .  However this still keeps happening.  Any thoughts?

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2 Replies
Mary G
6 Indium

RE: Dell Inspiron 3650 Won't Wake from Sleep?

Have you tried using a brief push of the power button when a mouse move or key press doesn't work? Windows 10 has hybrid sleep and hibernation that requires a short press of the power button to wake the computer.

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bojackson63044
2 Bronze

RE: Dell Inspiron 3650 Won't Wake from Sleep?

Yes, unfortunately that didn't work.  I think the computer is on based on the hardware light on the tower.  However, the monitor wouldn't wake up no matter what I do.

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