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Dell Inspiron 3668 desktop BSOD - when updating to Win 10 Creators fall update. Any suggestions?

This morning, Windows update offered me the Windows 10 creators fall update. I agreed to install it, so it downloaded it and installed it. It needed to reboot it and then is counted up to show the installation. When it reached 35%, it went BSOD. The screen said something about ks.sys. It then reinstalled the old Win 10.

I repeated this and the same thing happened. I then tried the Windows 10 update assistant and the same thing happened.

As my 3668 is pretty new, I assume it should be able to be updated. Anyone got any ideas what I should do next? Or how to fix it?

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4 Replies
7- Thorium

RE: Dell Inspiron 3668 desktop BSOD - when updating to Win 10 Creators fall update. Any suggestions?

I pinged my Dell contacts...

Ron

   Forum Member since 2004
   I am not a Dell employee

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7 Plutonium

RE: Dell Inspiron 3668 desktop BSOD - when updating to Win 10 Creators fall update. Any suggestions?

You are now like totally hozed fer shure.  You will have to reinstall from scratch.



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RE: Dell Inspiron 3668 desktop BSOD - when updating to Win 10 Creators fall update. Any suggestions?

Thank you for your message.


This error could be caused by an old driver or application installed which is not complete with the fall update or something had a conflict with the update.


What is the BIOS version installed on your system?


Do you have any external devices connected to the system?


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7 Plutonium

RE: Dell Inspiron 3668 desktop BSOD - when updating to Win 10 Creators fall update. Any suggestions?

System_Service_Exception Ks.sys


crashes caused by McAfee


Please remove McAfee as follow

    Remove McAfee in the apps (standard way)
    Download the uninstall tool from this link (direct download link)
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe




Report Unresolved Customer Service Issues
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I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






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