rlsinning
1 Copper

Dell OptiPlex 7010 with BIOS A13 running Windows 8 Pro

We have a new Dell OptiPlex 7010 with BIOS A13 running Windows 8 Pro which we would like to downgrade to Windows 7 Pro.

Friday I was on the phone with Dell Support over 3 hours trying several options.

The following is email trail....

-------------------------------------------------------------------------------------------

I followed Dell support article
590895 dated 14 Dec 2012 ( Outdated now )

Downgrade Windows 8 Pro to Windows 7 Pro

http://www.dell.com/support/troubleshooting/us/en/RC963837/KCS/KcsArticles/ArticleView?c=us&l=en&s=b...

 

Open a Dell Chat and here is the info.

 

This is an automated email sent from Dell
  Chat. The following information is a log of your session. Please save the log
  for your records.

  Your session ID for this incident is 57583431.

Time

Details

06/13/2013 08:02:40AM

Session Started with Agent <ADMIN NOTE: Non public info removed as per terms of use>

06/13/2013 08:02:40AM

Roger : "Downgrade Windows 8
  Pro to Windows 7 Pro and can not boot the DVD after disable Sucure Boot.
  Following taks from 590895 http://www.dell.com/support/troubleshooting/us/en/RC963837/KCS/KcsArticles/ArticleView?c=us&l=en&s=b...,."

06/13/2013 08:03:13AM

Agent "Thanks
  again for contacting Dell Hardware Technical Support Chat. This is Mary, I'll
  be happy t help you with your concern. Is the phone number you entered a good
  callback number? DO you have an alternate contact number as well?"

06/13/2013 08:03:57AM

Roger : "507-775-7302 and
  Company phone of 507-775-6400"

06/13/2013 08:07:37AM

Roger : "Just rec'ed this
  computer with Winows 8 Pro and trying to downgrade to Windows 7 Pro but can
  not see the DVD after select " F12 " during startup"

06/13/2013 08:08:16AM

Agent: "Roger
  for this issue you nee to call our siftware team at 1-800-945-8061 or
  1-866-795-5597.."

06/13/2013 08:09:37AM

Roger : "OK - Thanks -
  Roger"

06/13/2013 08:10:17AM

Agent: "Thanks
  again for contacting Dell Hardware Technical Support Chat. Enjoy the rest of
  the day."

06/13/2013 08:10:21AM

Session Ended

 

NOTE:
Worked on the phone with Dell Support over 3 hours. The following are the some of the steps done.

 

Call 800-945-8061 and talked with a Tech.

He checked computer records and he could not help and he forwarded me to another Tech.

 

This Tech and I checked the computer settings and records again and found it has the latest UEFI chipset and BIOS A13.

We did some steps in article 590895 and was forwarded again to another Tech.

 

This Tech also checked the computer settings and records again and found it has the latest UEFI chipset.

He checked other resources and suggested:

  1. BIOS – Disable Secure Boot
  2. BIOS– Disable UEFI to enable Legacy ROM
  3. Need Full Version of Windows 7 64bit with Serial Number ( Not OEM Dell Copy )

 

Found Hard Drive has 6 partitions and you could not delete just the “ C “ drive as it is part of GPT drive system.

 

The Tech did not suggest deleting all the GPT Partitions and reformat we could additional issues.

The new UEFI Chipset may not allow downgrading to Windows 7 64bit…..

 

 

Also note – To downgrade from Windows 8 Pro to Windows 7 Pro – New Full Copy of Windows 7 64bit is needed…….

 

I am open the other suggestions.

 

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1 Reply
speedstep
6 Thallium

Re: Dell OptiPlex 7010 with BIOS A13 running Windows 8 Pro

You have to Buy a 64 bit OEM system builder pack with COA and Key.

http://www.newegg.com/Product/Product.aspx?Item=N82E16832116992

Microsoft Windows 7 Professional SP1 64-bit - OEM

CSM Legacy Mode must be Enabled and Secure Boot Must be Disabled.  You will have to remove all of the partitions and Create a New set.  64 bit windows DOES NOT create a SINGLE partition.  Windows 8 is worse it creates Tons of partitions.  You have to Choose Custom Advanced and Delete the partitions then Create the partition then Format the partition then install.




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