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L P Manikandan
1 Copper

Dell Optiplex 3020 internal speaker audio not working

Hi,

I have Dell Optiplex 3020 desktop running on Windows 8.1. The inbuilt speakers are not working but when connected with head phones, the audio is available. Please help 

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6 Replies

RE: Dell Optiplex 3020 internal speaker audio not working

Hi Manikandan

Thanks for writing to us.

When did the issue start?

Just in case, have you tried updating the audio drivers from our support site?

Do you get the windows log in sound?

Do provide us your system tag#, email address and name via private message,by clicking on my name

in blue and then select send a private message

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: Dell Optiplex 3020 internal speaker audio not working

Hi We are awaiting your response.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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L P Manikandan
1 Copper

RE: Dell Optiplex 3020 internal speaker audio not working

Thanks for your reply. There is no audio in my desktop including window log in sound. This issue started around two months back. Please help me to update audio drivers.

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7 Plutonium

RE: Dell Optiplex 3020 internal speaker audio not working

3020 models do not by default include a business speaker.


Report Unresolved Customer Service Issues
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The forum is primarily user to user, with Dell employees moderating
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Sandro Alves
1 Nickel

RE: Dell Optiplex 3020 internal speaker audio not working

All ours always worked.

It stopped working for a few months.

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7 Plutonium

RE: Dell Optiplex 3020 internal speaker audio not working

Generic Audio Drivers do not support the internal Business speaker.

Reinstall the OEM Audio driver.

Description Supported OS Download
Realtek combined High-Definition Audio Driver
This package provides the driver for the Realtek combined High-Definition audio codec and is supported on Precision, Latitude, OptiPlex running the following Windows operating systems: Windows 7 and Windows 8/8.1, 32 and 64 bit.More details
WB32A
Windows 7 32-bit
Windows 7 64-bit
WB64A
Windows 8 32-bit
Windows 8 64-bit

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro