Dell Precision 690 ; Memory Data Line failure problem ; is it possible solution of this problem ?

Hi Rafal,

Please download the diagnostics from here. This package can be used to create a bootable diskette set, USB flash drive, CD, or hard drive image. I suggest you create a bootable CD or flash drive to perform the test.

which option of download have to choice ?

Thank You for warning . Dell Diagnostics is not running  .

Hi Rafal Bator,

This issue may be caused due to the RAM or the video memory. I request you to run the diagnostics on the system to check if both the memory sticks and the Video cards are working fine. Please find the link below which helps you in running the diagnostics on the two components

http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_155502&isLegacy=true

Warranty would be void if there are complications on the system after updating the Video ROM BIOS from the link you sent us.

Let us know in case of any queries.

Thanks and Regards
Harish R
#iworkfordell

Use the one with an EXE extension.

ok . I made all . I made boot flash usb device . When i start machine , then do not pass through by first POST .System crashed . I had to turn off my machine .

You should see an indication of a POST problem from the diagnostic lights

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Check that.

when computer stops i see lights "3" and "4" .

Those lights, as you have seen, indicate the system is in sleep mode. Try resetting the CMOS.

if i reset it , then computer return to fast boot-on , then POST skip test procedures .

Are you still getting an error?

if i have Fast-Boot off ( did not skip .... ) , then i have still this error .

Please try booting to your diagnostic flash drive and testing the memory.

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