Ever experienced the frustration of a sluggish PC or the hassles of having to reinstall Windows after a system crash or the annoyances of a Spyware infection? Anyone who has gone through such experiences can relate to how much downtime and inconvenience all this can cause. With that said, though computers & the Internet have evolved at a tremendous pace over the last few years, the number of threats faced by a PC, in the form of Viruses, worms, Trojans, Spyware etc. have also exponentially increased. We are pleased to announce that we now have an offering which is designed to minimize such failures from happening in the first place. "Prevention is better than cure" – this is the basic guiding principle behind Dell Preventive Maintenance Contract (DPMC).
How does it work?
Our new Annual Preventive Maintenance contract is comprehensive package designed to keep your system running in smooth & trouble-free manner. We offer you a combination of both preventive maintenance & on-call support. What’s more, we would be calling you at periodic intervals (as per your convenience) to ensure that your system is performing optimally. We will also help back up your data, run thorough diagnostics on your system hardware, install the latest updates & ensure that your PC is free from any sort of spyware or virus. Ideally, this would minimize any sort of system crashes or downtime at your end.
1. PC Tune Up
2. Antivirus Update and Scan
3. Virus / Malware Removal
4. Operating system error fixes
5. Run hardware Diagnostics at regular intervals
6. Replacement of Faulty/failing components
7. Critical Updates
8. Dell Installed application Error fixes
9. Assistance with data Back up
10. Create System Restore Points on a periodic basis
Which system and region?
The DPMC service is presently offered for US and Canada customers belonging to Consumer section and is valid for following system models:
Inspiron Desktops & All-in-One desktops
XPS Notebooks & Desktops
Studio Desktops & Notebooks
Studio XPS Desktops/Notebooks
NOTE - Systems which have exceeded an age of 5 years will not be eligible for this contract update.
Purchase Contract / What if I face an unexpected issue?
If you are interested to purchase the contract or should existing contract holders face any sort of software issue, you could contact us using following means:
1. Tweet us at @DellCares
2. Send us a Private Message using link http://dell.to/vEngxZ
If you would like to know more details about our offerings or service visit us at: http://dell.to/v5c5na
Social Media Support
Locate your Service Tag or Serial Number
If dell is asking what would we like to see offered I would add 2 things.
1. A program like on the FED side "keep your hard drive Option" so that When the drive dies you get a new one with
everything already installed on it.
2. 16 Gig Bootable Fast USB flash drive with the Dell Datasafe recovery already done. That way you can send the
keep your hard drive image out very fast but also you can have the user with media that works with a drive at least as large or larger. This limitation is annoying but I can live with it.
For some reason the link for "if you would like to know more details" does not open anything unless you right click on it and select 'open in new tab/window'.
Pricing information would be major part of evaluating how valuable this service might be.
Does not work in IE9.
When using IE9 and clicking the link it tries to fetch the page but then leaves you right where you started, on this same page.
The link to send a private message works as expected in IE9.
I like the idea of this kind of help but Adding a Keep your Hard drive Image
would be more helpful aka buying an image of the drive as it came from the factory.
Dont buy a Dell and you wont need this.