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Dell SR 939054254 -- horrible horrible customer support!!

I really thought that dell improved, but clearly no!! You guys just refuse to learn from your past sins. The SR number is attached, this is for a brand new top of the line XPS 13 machine. This supposedly super piece of machine had debris in the screen. While this is bad still acceptable, however what boggles me is the customer support. I have been reporting this issue and have been pushed from one dell department to another...without anybody helping me. Why can't you show some customer service empathy and solve my *** issue!!!!!
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