2 Bronze

Dell XPS 8500 recovery discs

I recently  had the 2 TB hard drive in Dell xps 8500 go bad It died /

I called dell out of warranty they sent first a usb I ran it and all it is windows 8 install on usd thumb drive

Next they send me windows 8 dvd install disc.

Both times Im prompted to windows product key now im out 19.99

What recourse do I have . Am i supposed to call and argue with dell out of warranty dept

They already upset about the number of calls i have made Im being told since it ask for windows 8 product key that its a issue with motherboard I installed windows 7 it ran ok.

Any advice be appreciated.

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5 Replies
7 Thorium

RE: Dell XPS 8500 recovery discs

Assuming that you have installed a new hard drive and that you still have Windows 7 up and running. Can you install a program called RW-Everything. Then select Access and then ACPI tables and let me know if you have a SLIC tab and a MSDM tab. More details here:

http://dellwindowsreinstallationguide.com/the-oem-product-key-and-oem-system-locked-preinstallation/ 

Also let me know what sticker you have affixed to the system and what version of Windows 7 have you installed.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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7 Gold

RE: Dell XPS 8500 recovery discs

I recently  had the 2 TB hard drive in Dell xps 8500 go bad It died /

I called dell out of warranty they sent first a usb I ran it and all it is windows 8 install on usd thumb drive

Next they send me windows 8 dvd install disc.

Both times Im prompted to windows product key now im out 19.99

What recourse do I have . Am i supposed to call and argue with dell out of warranty dept

They already upset about the number of calls i have made Im being told since it ask for windows 8 product key that its a issue with motherboard I installed windows 7 it ran ok.

Any advice be appreciated.

You should avoid spamming this message board with the same problem.

You have already posted here --->

http://en.community.dell.com/support-forums/desktop/f/3514/t/20027055

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8 Krypton

RE: Dell XPS 8500 recovery discs

Not to mention that we told you what to try in order to solve your WiFi problem with Win 7, which is what's installed now.

So if you don't accept the help we gave you in one thread, don't start another...

Ron

   Forum Member since 2004
   I'm not a Dell employee

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2 Bronze

RE: Dell XPS 8500 recovery discs

The whole point is this computer came with windows 8 installed The hard drive died.

I was told I could order the recovery disc from dell and all i get is windows 8 install disc.

Im trying to put the windows that came installed from the factory on the computer

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7 Gold

RE: Dell XPS 8500 recovery discs

You ordered recovery disc.

I don't know what else you were expecting.

And we already told you what you need to do about installing Windows 8 in that other thread too. Yet you persist in completely ignoring that advice.

You are wasting everybody's time.

Unless you choose to do something more productive than repeatedly complaining, you won't get very far.

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