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mattmazz
1 Copper

Dell XPS 8700 Desktop, Freezes at dell loading screen unable to boot up.

I have an XPS 8700 desktop all stock bought a little over a year ago. Last night I turned it off when I went to bed. Today I turned it on and it will not go past the first dell loading screen. It freezes and I'm unable to press any buttons (F2, F12 etc) I put it a different hard drive to see if that was the problem but it still continued. HELP PLEASE??

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2 Replies

RE: Dell XPS 8700 Desktop, Freezes at dell loading screen unable to boot up.

Hi Mattmazz

Thanks for writing to us. 

Please disconnect all the connectors and then hold down the power button for 15 secs, now remove the memory modules and put them back one by one and observe for any changes. 

If possible please try another set of memory modules. If there is a separate graphics card, remove that as well and try the onboard. 

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: Dell XPS 8700 Desktop, Freezes at dell loading screen unable to boot up.

Hi we are awaiting your response

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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