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w7ox
2 Iron

Dell XPS-8900 Will Not Start

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Worked fine until today, 1/1/2016 -- Happy New Year, NOT!

Changed power cable, use a different outlet (other items like LAN router and network printer power just fine). Computer will still not start.


When I plug power into computer power light comes on bright then goes out (this seemed normal before). Then if I push the power button computer does not start.

I do appear to get a orange light sequence of 2-1 after trying to turn it on -- and that continues. May be some sort of POST signal?

I can return the computer (not my first choice) after our upcoming trip. But I'd prefer to get it up and running today. Have some work to do.

Phil

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29 Replies
7- Thorium

RE: Dell XPS-8900 Will Not Start

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Have you tried going back to the original power cable and original outlet? Could the new outlet be overloaded or the new cable be defective/inadequate?

You can try this:

  • Power off and remove power cord from rear of PC
  • Press/hold power button for ~30 sec
  • Reconnect power cord to rear of PC
  • See if it boots now

Ron

   Forum Member since 2004
   I am not a Dell employee

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w7ox
2 Iron

RE: Dell XPS-8900 Will Not Start

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More info. I had four external USB3 drives attached, two powered and two are Seagate Wireless drives -- one of which is recharged via its USB port.

Unplugging only that second Seagate drive lets the machine start up. So the issue may be too much of a current drain on the USB board.

Once booted, the system seems to run fine with that Seagate Wireless drive attached, and it will Restart with it attached -- just not boot from a Shut Down condition.

Not sure I really understand this, but I can live with it.

If someone seems something more insidious in this behavior, please advise; purchased the XPS-8900 at COSTCO and still have about 55 days to return it if it is defective!

Phil

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w7ox
2 Iron

RE: Dell XPS-8900 Will Not Start

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Have you tried going back to the original power cable and original outlet? Could the new outlet be overloaded or the new cable be defective/inadequate?

You can try this:

  • Power off and remove power cord from rear of PC
  • Press/hold power button for ~30 sec
  • Reconnect power cord to rear of PC
  • See if it boots now

Yes, that's the first thing I tried, Ron. But it appears the issue is too much power load on the USB bus -- not an issue I saw with my Inspiron (which I still have), but this may be the first time I've done a cold start (vs. from Sleep) with that particular Seagate Wireless drive attached.  And since it is charged via it's USB port (the older one has a separate power port) it may make sense that it would load the USB bus more than another drive.

Does the USB bus loading cause such a start up problem make sense to you, Ron? First time I've seen it!

Phil

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w7ox
2 Iron

RE: Dell XPS-8900 Will Not Start

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I had four external USB3 drives attached, two powered and two are Seagate Wireless drives -- one of which is recharged via it USB port.

Unplugging only that second Seagate drive lets the machine start up. So the issue may be too much of a current drain on the USB board.

Replacing the Seagate Wireless drive which recharges from its USB port by a passive 3TB USB3 drive results in a normal start up. So it looks like that drive is the culprit. Works fine once started, just not good to restart with that particular drive attached.

I'd try it on my Inspiron, but that likely would tell me little. The inspiron has 3rd party USB3 ports installed via one of the expansion ports. Behavior might be normal and mean little re the XPS-8900 configuration.

BTW -- using either front or rear USB3 port on the XPS-8900 gives me the same no-start result with that wireless drive attached, not a surprise.

Phil

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7- Thorium

RE: Dell XPS-8900 Will Not Start

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Glad you figured it out. USB drives can misbehave for various reasons.

You might check to see if Seagate has a firmware update or some other fix for that troublesome drive to address this problem.

Ron

   Forum Member since 2004
   I am not a Dell employee

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CountryFarmBoy
1 Nickel

RE: Dell XPS-8900 Will Not Start

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Had the exact same problem with mine, but I think it's blinking once, pausing and then blinking twice and then repeating.  Went online to Dell to try and find the error codes for this with no luck.  Will enjoy reading your post to see how it was resolved.

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CountryFarmBoy
1 Nickel

RE: Dell XPS-8900 Will Not Start

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Hmm, read the result and it seems like I have a different problem.  I'm using one USB 3.0 port on the back and it is connected to a 7 port USB 3.0 hub with it's own power supply that has 4 amps output.  I added a second video card so I can run five monitors. 8-)  It's not a top of the line video card and does not need or have a power plug and draws power from the Blue PCI video slot.  As I don't play video games, I didn't buy a faster one as I just need more screens.  I thought it had something to do with the video card driver and downloaded that.  I finally got three screens to work, two from the Dell video card and one from the added video card.  The Dell card is not an onboard video card and is a separate discrete card in a PCI slot.  Thought I had fixed the problem and was enjoying it for a day.  When I rebooted it, it did the one blink, two blink dance again.  8-(  Somewhere there has to be an article on what the blinking means.  I did find a chart for the older OptiPlex models but not the XPS series.  Hopefully someone has some clues.  Thanks

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w7ox
2 Iron

RE: Dell XPS-8900 Will Not Start

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Glad you figured it out. USB drives can misbehave for various reasons.

You might check to see if Seagate has a firmware update or some other fix for that troublesome drive to address this problem.

It has the latest firmware. But the PSU brick that came with it is rated at 10 W (2 A @ 5 V). 2 Amps is probably quite a load on the USB bus; not sure how it is rated.


My Inspiron had other USB issues (but that had a 3rd-party expansion I added). Using a wireless mouse-kbd combo plugged into a USB2 port drove the USB3 ports nuts -- so now I use only wired mouse and keyboard.

Phil

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w7ox
2 Iron

RE: Dell XPS-8900 Will Not Start

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Hmm, read the result and it seems like I have a different problem.  I'm using one USB 3.0 port on the back and it is connected to a 7 port USB 3.0 hub with it's own power supply that has 4 amps output.  I added a second video card so I can run five monitors. 8-)  It's not a top of the line video card and does not need or have a power plug and draws power from the Blue PCI video slot.  As I don't play video games, I didn't buy a faster one as I just need more screens.  I thought it had something to do with the video card driver and downloaded that.  I finally got three screens to work, two from the Dell video card and one from the added video card.  The Dell card is not an onboard video card and is a separate discrete card in a PCI slot.  Thought I had fixed the problem and was enjoying it for a day.  When I rebooted it, it did the one blink, two blink dance again.  8-(  Somewhere there has to be an article on what the blinking means.  I did find a chart for the older OptiPlex models but not the XPS series.  Hopefully someone has some clues.  Thanks

I'd try removing everything not native to the machine -- first the USB hub, then the added-in video card -- and see if your problem is resolved.

I had the same one-blink, two-blink dance until I removed the one USB HDD (which has its own rechargeable battery and can draw 2 Amps according to PSU spec). Your powered USB hub could have a problem, or perhaps the video card does.

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