jpushen
1 Copper

Dell XPS Complaint

I had a horrible experience with Dell. I bought an XPS that costed me nearly $1,500 and it did not work properly for 3 months. I kept calling Dell, trying to get it fixed but kept being on hold for hours and they still couldn't fix it. It's absurt! I called to complaint, I wrote a complaint to them but NOBODY ever got back to me. They don't care about their customers. All they want is our money!!! I buy 3,4 computers a year and I never thought I would get such careless treatment. I believe I deserve some kind of compensation, appology, something....but yet, there's nothing. They won't even reply to my complaints. Who could've thought a huge company like Dell would be so ungreatfull to their loyal customers? I now need more computers, and if I don't hear back from them in the near future, I'll make sure not to ever buy anything from Dell again and tell all my customers, my friends, and family not to ever buy anything again! Horrible experience!

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10 Replies
jpushen
1 Copper

Re: Dell XPS Complaint

Please feel Free to comment and share your experiences!

 

 

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7- Gold

Re: Dell XPS Complaint

Sorry to hear about that. Hope you get everything worked out!

Merry Christmas!

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pollock77
2 Bronze

Re: Dell XPS Complaint

Sorry to hear about that. May I ask what kind of PCs they were (xps 600,720 ect..).

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jpushen
1 Copper

Re: Dell XPS Complaint

XPS 435T

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Highlighted
splugedelik
1 Copper

Re: Dell XPS Complaint

I'm on the same boat as you! I have the XPS 435MT.

Dell makes little to no effort to make its customers happy..

I made a thread here and nobody has responded..

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7- Gold

Re: Dell XPS Complaint

Hi, splugedelik:

Please remember that forum members volunteer their time here, so not every post can be replied to right away. I'll check your message.

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gadav21
1 Copper

Re: Dell XPS Complaint

I am experiencing the same issues, I spent $2500.00 on my system and it crashes every few hours. I think we all need to contact the Better Business Bureau. Companies do not like the BBB investigating their shoddy business practices.

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splugedelik
1 Copper

Re: Dell XPS Complaint

Well I think that's a bit harsh at the moment gadav.

If they refuse to fix the problem that's a different story.

I can't say im anywhere near happy with the service but I'll give Dell another chance and see if they actually help me solve my problems.

Brand new systems are supposed to run as if in that condition. Even some of my oldest computers run with less crashes and malfunctions than this new XPS..

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gadav21
1 Copper

Re: Dell XPS Complaint

A bit harsh? I expect a certain degree of reliability for a system that I paid $2500.00 and furthermore I expect a little more respect from Dell's customer service support. I was hung up on on two separate occaisons, agent would not allow to talk with their superiors and I could go on and on, but I think everyone gets the picture. i am sure we are all in the same boat. Why let up on Dell? Contact the Better Business Bureau. I have and Dell have been groveling ever since.

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