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Dell XPS One 27 All In One Desktop PC Windows 10 Graphics Driver Issues
I am posting to let Dell know about a problem with the current Dell XPS One 27 all in one desktop PC running the technical preview of Windows 10. The XPS 27 uses a NVidia mobile graphics card that utilizes the 750M graphics chipset. Dell publishes a compatible driver on its support pages (Driver 331.82). This driver works on Windows 10 technical preview builds 9962 and 10041, however the Windows Update feature in Windows 10 technical preview forces driver updates. The one being forced by Windows Update (Driver 349.90) is not 100% compatible with the hardware in the XPS 27.
When the XPS 27 is running driver 331.82 (supplied by Dell) then Office 365 is both installable and will run normally, however when Windows Update forces the driver update to 349.90, Office 365 is no longer installable, and if it has already been installed, then it will crash whenever any of the apps within the office suite are launched.
Currently in Windows 10 technical preview, there is no way of stopping Windows Update from installing the updated driver. Even if you roll the driver back to the one supplied by Dell, Windows Update will then re-install 349.90 over the top of it.
I have left detailed feedback for Microsoft using the Windows 10 feedback system. I am posting this here to let Dell know about the problem as well.
DechahAU
4 Posts
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May 2nd, 2015 23:00
Greetings. The problem associated with Office 365 has been resolved. I am currently running Windows 10 Build 10074 and I am running Nvidia's GeForce 350.12 driver.
Nvidia released some beta drivers for Windows 10 last week. These are currently 352.??. They have one for the 750M chipset, however the implementation of the 750M chipset used by Dell in the XPS One 27 doesn't appear to be standard., The driver won't install, citing "no compatible hardware found"
Another problem with the current 350.12 drive in either Windows 10 build 10061 or 10074 is that it has broken all 3D gaming. For example Skyrim on Steam no longer runs, and neither does Diablo III on Battle.net. But at least Office 365 works, so I would rather be productive than entertained.
aphelioncap
4 Posts
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May 2nd, 2015 23:00
This is very helpful. Do you know if this issue has been corrected in build 10074?
aphelioncap
4 Posts
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May 3rd, 2015 17:00
Turns out not to be working. I have a slightly different XPS 27 system as my adapter is the GeForce GT 640M. Driver version in build 10074 is 349.90, but I still can't launch Office. All Office programs (except OneNote) crash on launching. I did try to install the new Nvidia driver 352.63 which is supposed to work (per Nvidia) for Windows 10, but as you said, it won't install.
aphelioncap
4 Posts
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May 4th, 2015 22:00
I reached out to Nvidia and they suggested that I attempt to install the driver in Safe Mode. Of course. I did so and it installed cleanly. Now I have the 352.63 driver running on Windows 10. So far so good. Office apps now open.
DechahAU
4 Posts
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May 4th, 2015 22:00
Thanks for sharing that tip. I will have another go when I get home tonight to see if I can get the beta Windows 10 Nvidia drivers installed and report back here. Hopefully it will give me back my 3D gaming
xsshah22
9 Posts
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August 26th, 2015 18:00
My install worked.
Here is my post and data.