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Paul CY
1 Copper

Dell XPS one aio 2710 i5 16gb 256 ssd WIN10 GPU color problem

Hello . 

I use win10 more than year 

last week the screen start show more yellow/green color against white. 

i restart the system and in the bios show the same white letters on black background show more yellow

i do all the test - no issue 

i try adjust settings - no results

i think is some problem with cpu gpu intel hd

everything else work perfect 

pictures

goo.gl/.../4NcG9neWgpc4BPjL6

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3 Replies
Community Manager
Community Manager

RE: Dell XPS one aio 2710 i5 16gb 256 ssd WIN10 GPU color problem

Hi Paul Cy,

Thanks for posting.

Apologies that your computer is not working as expected.  Please try running a hardware diagnostics test by pressing F12 at startup, make a note of any errors encountered and contact Dell Tech Support. You can contact them at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session at: http://dell.to/2v4snVm


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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Paul CY
1 Copper

RE: Dell XPS one aio 2710 i5 16gb 256 ssd WIN10 GPU color problem

Hello

Yes i make before i write the post. all test don find any errors.

Everything hardware looks good.

i test today connect other screen to HDMI out. ( HDMI IN dont work - any device dont work) I connect to Hdmi out tv and share screen

here you can se - fresh windows and intel hd default settings color etc.

goo.gl/.../wqNfaJbGrWDpHz5f7

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Community Manager
Community Manager

RE: Dell XPS one aio 2710 i5 16gb 256 ssd WIN10 GPU color problem

Then, you should contact Dell Tech Support. You can contact them at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session at: http://dell.to/2v4snVm


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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