Highlighted
2 Bronze

Dell XPS8920 waking at ~3:30am

I have a new XPS8920 that wakes all by itself around 3:30am.  I have the original included, corded mouse & keyboard installed.

I opened device manager & unchecked every Power Mngt option for waking for every device, except for the one keyboard.  I opened every device in search of a Power Mngt tab.

I went into BIOS & disable wake on LAN & set the sleep to 5.

In Power options, I disabled everything that could remotely cause the computer to wake.

What else can I try before returning the computer?

Thanx - Bob

0 Kudos
18 Replies
Highlighted

RE: Dell XPS8920 waking at ~3:30am

Hi Homer1952,

Thanks for posting.

Have you tried turning off Microsoft Updates? or at least scheduling them for your 5am time?

Other than that, does completely shutting down the computer at night keep if from starting up again on it's own?

0 Kudos
Highlighted
2 Bronze

RE: Dell XPS8920 waking at ~3:30am

The MS update is scheduled for 8am-5pm.  And it does not come on when the XPS is shut down.  I do not like the deep sleep feature of the Dell.  It seems to not have the conventional sleep feature.  My XPS goes to sleep for a bit & then hibernates.

Thanx for the reply - Bob

0 Kudos
Highlighted
8 Krypton

RE: Dell XPS8920 waking at ~3:30am

Open Windows Task Scheduler and click Task Scheduler Library. See if something is scheduled to run at 3:30 AM. If you don't see anything on the first list, open the Microsoft folder and other folders in the   Library to see if you can ID a scheduled task.

You can probably change the scheduled time or disable that particular task if you don't want it to run automatically.  Could be something like Adobe Reader looking for updates or an antiviral scan is set to run and/or update itself, etc.

Ron

   Forum Member since 2004
   I'm not a Dell employee

0 Kudos
Highlighted
2 Bronze

RE: Dell XPS8920 waking at ~3:30am

Thanx for the latest reply, Ron.  I looked & saw 3 things: OneDriveStandalone, PCdoctorbackground & Intel security DAT reputation that have run during the early morning hours.  Some are scheduled for "one time".  I disabled them or retimed them.  I am running W10 64bit on an ASUS desktop I built a few years ago and have not had any of these issues.  I'll see how this goes.  I have a large monitor in the bedroom & when it fires up for no reason, it can wake me up if I am not Remming.  - Thanx - Bob

0 Kudos
Highlighted
8 Krypton

RE: Dell XPS8920 waking at ~3:30am

Hope that solves the problem...

Ron

   Forum Member since 2004
   I'm not a Dell employee

0 Kudos
Highlighted
2 Bronze

RE: Dell XPS8920 waking at ~3:30am

Update - When I awoke this morning, I noticed the Dell was sleeping (slowly brightening & dimming of the white LED on the power button) after it was in hibernate mode (no LED at all) last nite.  So something is still taking it out of deep sleep/hibernate (which I thought I disabled in BIOS) and waking it to at least sleep mode.  Perhaps it woke completely & then went to sleep while I was sleeping.  Interrogating TS, showed no scheduled events taking place last nite/early morning.  OK, this is not the end of the world, but still I would like to get it to operate as I think it should.  I don't like a computer to be on for undetermined periods when I am not using it for a number of reasons.

0 Kudos
Highlighted
4 Beryllium

RE: Dell XPS8920 waking at ~3:30am

I would look at powercfg and also look in the windows event logs.

for the event logs, click Start, and search for "View event logs", and wait for it to start.

On the left navigation panel, select "Windows Logs, System".

On the right navigation panel, select "Filter current log..."

On the  "Filter current log..." window, select Event Source : Power-troubleshooting and then click OK.

Look at the events in the middle panel and find the event at the time when the system woke up.

Then go back and look at the other logs like General and application to see what was running at that exact time.

It could be lots of things but this might help you narrow down what it might be.

for powercfg I would run these commands. I run these in a powershell admin window.

powercfg /lastwake

powercfg /availablesleepstates

powercfg /devicequery wake_armed

powercfg /waketimers

powercfg /requests

explanation of what the commands do are here:

docs.microsoft.com/.../powercfg-command-line-options

wake_armed and waketimers may give the answer if it is a device waking up the system.

/requests may give a hint if it is a program running that might wake up the system.

good luck

0 Kudos
Highlighted
2 Bronze

RE: Dell XPS8920 waking at ~3:30am

Thanx for that.  I ran most of those & see "Maintenance Activator" for a waketimer as the most likely culprit.  I try to investigate that further. -Thanx - Bob

0 Kudos
Highlighted
2 Bronze

RE: Dell XPS8920 waking at ~3:30am

I looked in the Maintenance app & found that the "wake" permission box was unchecked.  So, many not the issue. Still, I changed the schedule time to 1pm.  Investigation continues.....

0 Kudos
Highlighted
8 Krypton

RE: Dell XPS8920 waking at ~3:30am

What about Windows update? You might want to set that to PAUSE (delays installing updates for 7 days) to see if that's what's doing this.  And maybe also change Windows update's "active hours" .

What about Dell Update, McAfee or Norton, Adobe (Reader), looking for updates?

Long shot: Your power company is blinking the power at around that time which might cause your PC to wake up long enough to see what it's supposed to do when recovering from a "power failure".  Make sure that option is set to "Do nothing" in BIOS setup.

Ron

   Forum Member since 2004
   I'm not a Dell employee

0 Kudos
Highlighted
2 Bronze

RE: Dell XPS8920 waking at ~3:30am

Thanx, but Windows update is set for 9am-5pm.  All the others are disabled according to Task Scheduler.  BIOS is set for do nothing.   Even today, there was no LED on the power switch, but sometime during the day I saw that it was doing the slow flash indicating it woke from hibernate for some reason.  Hmmm.  I turned off the Update Internet (Advanced tab) share today.  Maybe that?

0 Kudos
Highlighted
8 Krypton

RE: Dell XPS8920 waking at ~3:30am

Is the button flashing a blink (error) pattern like 2 blinks-short pause-3 blinks, or just continuous blinking?

Is hibernate set to never in your current power plan?

Ron

   Forum Member since 2004
   I'm not a Dell employee

0 Kudos
Highlighted
2 Bronze

RE: Dell XPS8920 waking at ~3:30am

Just the sleep pattern.  No error patterns.

Yes the PP is set to never.  That is where I started.  But as many know, the PP has very limited authority.  Someone like me, doesn't understand why MS provides options for sleep, etc. but does not give it authority to really carry it out.

0 Kudos
Highlighted
8 Krypton

RE: Dell XPS8920 waking at ~3:30am

Don't know what else to suggest, aside from powering the monitor off so it won't wake you if the PC decides to wake itself up...

Ron

   Forum Member since 2004
   I'm not a Dell employee

0 Kudos
Highlighted
2 Bronze

RE: Dell XPS8920 waking at ~3:30am

OK, thanx.  The monitor powering on is a nuisance, but I am more worried that maybe more nefarious things could happen while the computer is awake & unattended.  I own 2 other W10 machines (Dell & ASUS) & they do not act this way.

0 Kudos
Highlighted
8 Krypton

RE: Dell XPS8920 waking at ~3:30am

Do you really need to have the PC on 24/7?

You could connect PC and monitor to a power strip or surge protector. After powering PC off normally through Windows, turn the strip/surge off at its own switch.

With BIOS set to "Reboot" when recovering from a power failure, turning the strip/surge on will automatically boot the PC and power up the monitor at the same time without having to touch either device directly.  

That's what I do, and I also have speakers and printer connected to same surge protector. So one switch turns everything on at once.  Just have to be sure the strip/surge can handle the load of all the connected devices...

Ron

   Forum Member since 2004
   I'm not a Dell employee

0 Kudos
Highlighted
2 Bronze

RE: Dell XPS8920 waking at ~3:30am

I do not.

It is just the way I run my computers.  I just let them go to sleep & awake them as required.  And a few times a month, I shut them down just to reboot the OS.  The process you describe is an alternative I will consider.  However, it does not explain the difference about how this Dell works so much differently than many Windows computers that I have used since XP, 7, 8 & now 10.  

I shouldn't have to change my MO just because I bought a Dell.

0 Kudos
Highlighted
4 Beryllium

RE: Dell XPS8920 waking at ~3:30am

I use sleep exclusively, have disabled hibernate and rarely power down the system completely unless I plan to be away for multiple days.

System wake up from sleep is a couple of seconds vs about 30+ seconds for a cold start and OS boot, even with a SATA III SSD.  Dell BIOS is very slow to get through POST and windoze is slow .

I have the systems set to wake on a keyboard or mouse event, or a wake-on-lan event and to sleep on a hot-key and an application shortcut.

For me this is faster and more convenient compared to waiting for a system to boot up.

That said, the only systems I have occasionally waking up are Win10 systems. I've chased down most of the reasons and for me so far it has always been a program setting or Windoze itself.

0 Kudos