Hi- Was running an offline scan when desktop seemed to lock up and after many efforts resorted to backup and recovery as the only way I could seem to get it to boot up. At the step where it supposedly backed up all my files the system asked to plugged in external drive with at least ~250 GB, which I did. On that drive there is a folder named with the correct date-time code but it appears to be empty. System now boots back to original reset configuration but when I try to go through the Dell recovery software it can't find any files. Am I screwed?
Without knowing the specifics of your computer, the operating system, and the software you were running when it locked up, I can only give you a general answer. Here's what I found, which may be helpful: http://dell.to/2v7L86v