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Desktop can't find recovered files

Hi- Was running an offline scan when desktop seemed to lock up and after many efforts resorted to backup and recovery as the only way I could seem to get it to boot up.  At the step where it supposedly backed up all my files the system asked to plugged in external drive with at least ~250 GB, which I did.  On that drive there is a folder named with the correct date-time code but it appears to be empty.  System now boots back to original reset configuration but when I try to go through the Dell recovery software it can't find any files.  Am I screwed?

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Community Manager
Community Manager

RE: Desktop can't find recovered files

Hi chrisaw,

Thanks for posting.

Without knowing the specifics of your computer, the operating system, and the software you were running when it locked up, I can only give you a general answer.  Here's what I found, which may be helpful:

Dell-Robert P
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