aleda542
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Desktop wont restore [PLEASE HELP]

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Hello everyone,

The other day I tried to use the internet on my Dell Dimension 310. It said that I was connected to the internet my browser (google chrome) didnt connect. I attempted to reboot the modem and the router. After I did that its said a network cable has been unplugged. I restarted my computer and same thing again. Still nothing. After calling Dell tech support and a couple local tech support I decided I wanted to reboot my computer cause it was getting slow anyway. I have done this about 4 times already so im very familiar. The only problem was I lost the disk to do it so I asked my friend about it and he said he could give me his windows xp pro sp3 disk cause he has and extra code for the OS. So i attempted to do it but when I pressed enter on boot from Onbord or CD-ROM or flash it said "Selected boot device not available". Next thing I did was run a diagnoses and I got the following error code: 0F00:136C. It also said something about booting and CD so it seems like this is the right error code.

If you guys can provide any help that would be awesome!

Also if you need any more info on my system or anything just comment below.

Cheers

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17 Replies

Re: Desktop wont restore [PLEASE HELP]

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Hi Aleda542,

I will recommend you to run the diagnostics again:

To run the ‘Dell Diagnostics’

  • Power off the computer
  • Restart the computer, press F12 on the Dell logo
  • Select ‘Diagnostics’ from the boot menu
  • Please refer to the link if any error code shows up http://dell.to/OUGnqT

If the above steps do not work, then check in safe mode:

  • Power off the computer
  • Restart the computer, tap F8 on Dell logo 2-3 times
  • This will take you to ‘Windows Advanced Boot Options’
  • Choose ‘Safe Mode’ in the Advanced Boot menu(F8)
  • When Windows finishes loading, check if you are able to work on the computer

Please reply with the findings.

Thanks & Regards,
Appu S
#iworkfordell
To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

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aleda542
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Re: Desktop wont restore [PLEASE HELP]

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So I ran the diagnoses again and got the same code. I started the computer in safe mode and the "blue screen of death" popped up.

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Re: Desktop wont restore [PLEASE HELP]

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Hi Aleda,

Thank you for your reply.

I am answering on behalf of Dell_Appu_S. This seems to be an error with the hard drive. 

Please follow the steps below to run the custom test on the hard drive.

  • Turn on (or restart) your computer. 
  • When the Dell logo appears tap on the F12 key
  • Select the option  Boot to Utility partition or diagnostics.
  • On the next page choose the option Custom test and press enter.
  • Choose the hard drive and click 'Run Tests'. 
  • Please share the error codes if any.
Please reply for any further questions.

Thanks & Regards,
Dell_Abhishek_B
#IworkforDell
To learn more about Dell Products, Services, and Drivers, click Here

 

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Re: Desktop wont restore [PLEASE HELP]

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Hi Aleda,

Just wanted to check if you could run the diagnostics successfully. If you are getting any error code please let me know. As I informed you previously, it seems to be a hard drive and most probably it would need a replacement.

Please reply for any further questions.

Thanks & Regards,
Dell_Abhishek_B
#IworkforDell
To learn more about Dell Products, Services, and Drivers, click Here

 

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aleda542
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Re: Desktop wont restore [PLEASE HELP]

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So I ran the custom hard drive test and got the following errors codes:

0F00: 0244

0F00: 0244

0F00: 0244

0F00: 1A44

0F00: 1A44

I went to school while the diagnoses was running. I came back and it seems that my brother touched the computer and stopped it. When I left for school it was at 85%. I can redo the test if needed.

Thanks

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Re: Desktop wont restore [PLEASE HELP]

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aleda542

Error code 0F0:0244 indicates, that the Dimension e310 has a failing hard drive and you need to replace it ASAP.

The e310 supports an internal, 3.5", 7200rpm, SATA hard drive, this can be purchased from most local and online computer stores.

Bev.

Ps. Error code: 0F00:136C, indicates no data disc was present in the optical drive, when the diagnostics were run.

Edited to add content.

 


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aleda542
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Re: Desktop wont restore [PLEASE HELP]

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So there is no other way to get my computer to restore?

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8 Platinum

Re: Desktop wont restore [PLEASE HELP]

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So there is no other way to get my computer to restore?

 
aleda542
 
Sorry, but I'm not sure what you mean by this.
 
When a hard drive fails, it needs to be replaced
 
Bev.

 


If my answer was helpful, please click: Kudos
Forum Member since 2001
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aleda542
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Re: Desktop wont restore [PLEASE HELP]

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Do you know where this hard drive would be cheapest? Link would be nice.

Thanks!

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