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Sultanov
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Display U3415W defect

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Hello. Monitor U3415W. When i turn on the monitor, on a light background across the entire screen, i see divorces similar to streaks. After a while, they disappear. And so every time i turn it on. Where can I go to fix this? Ukraine. Kiev.
Thank you.

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RoHe
6 Thallium

RE: Display U3415W defect

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If it's under warranty, you'll probably have to contact Dell Tech Support in the Ukraine:

www.dell.com/.../Dynamic

Ron

   Forum Member since 2004
   I am not a Dell employee

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14 Replies
RoHe
6 Thallium

RE: Display U3415W defect

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If it's under warranty, you'll probably have to contact Dell Tech Support in the Ukraine:

www.dell.com/.../Dynamic

Ron

   Forum Member since 2004
   I am not a Dell employee

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Sultanov
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RE: Display U3415W defect

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www.dell.com/.../Dynamic

This service doesn't work!

i.imgur.com/GpSnnNp.png

I translate message from russian "It is temporarily impossible to obtain the data of the service code."

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Sultanov
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RE: Display U3415W defect

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I found contact information in your link. Thank you. )

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Sultanov
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RE: Display U3415W defect

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Hello guys I need help!

The service center in my city does not see a problem in my display. And they say that maybe there is a problem in my video card. But it's not like a video card defect. Please watch the video in YouTube link. Perhaps you have already faced such a defect earlier and can professionally describe this defect. What would I have transferred to my service center.

https://youtu.be/_Ux3GmBWxKQ

These bands on the screen are visible a few minutes after turning on. After the display heats up, they are almost invisible.

Thank you.

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RoHe
6 Thallium

RE: Display U3415W defect

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Exactly what model PC and what version of Windows?

What happens if you connect this monitor to a different PC or a different monitor to this PC, using the same video port on the PC and monitor, and the same video cable?

Alternatively, if the PC has an add-in video card, remove the card and connect the monitor to one of the onboard video ports. If the problem goes away, the problem is likely the video card. If the problem continues, it's the probably the monitor.

Note: You have to physically remove the video card because most Dell PCs disable the onboard video ports when an add-in video card is installed, even if the monitor is connected to an onboard video port.

Ron

   Forum Member since 2004
   I am not a Dell employee

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Sultanov
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RE: Display U3415W defect

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i7-3820, 16gb, gtx1060, Windows10

I checked it all ports with HDMI and DP cables - The problem does't disappear.

I will check with another PC later, on this weekend.

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RoHe
6 Thallium

RE: Display U3415W defect

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Is this a Dell PC?

Did you check all ports on the video card or did you remove it and test the onboard video ports too?

Do you have the correct/latest video card driver for the gtx1060 card? Did the monitor come with a drivers disk, and did you install the driver?

Ron

   Forum Member since 2004
   I am not a Dell employee

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Sultanov
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RE: Display U3415W defect

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My PC is not a Dell.

It is don't have onboard video ports.

Yes I have correct latest version for video card and monitor. And  I checked on different drivers version.

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RoHe
6 Thallium

RE: Display U3415W defect

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Test this monitor on different PC or different monitor on this PC...

Ron

   Forum Member since 2004
   I am not a Dell employee

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