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July 29th, 2017 18:00

Display has changed colour overnight!

When I awoke my computer this morning the display had an artificial hue and reduced brightness.. Checked photos, people all have yellow faces!

(W10 Home on XPS2720)

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54.2K Posts

July 31st, 2017 10:00

You mentioned, "awoke", that implies that the operating system was in some sleep mode. Have you since turned it off, then on, to see if it corrects itself?
* Click Start- Shutdown- Shutdown- Ok
* Power on and check

13 Posts

July 31st, 2017 18:00

Yes I tried a restart and it made no difference.

Community Manager

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54.2K Posts

August 1st, 2017 06:00

The XPS One 2720 shipped with either the =
Intel HD Integrated Graphics

or the =
Nvidia GeForce GT 750M

Which one do you have installed? Check the Device Manager or your Dell invoice. Whichever one, you should reinstall that Video driver. When finished, restart the computer.

13 Posts

August 4th, 2017 01:00

Thanks for the suggestion. It is the 750M. But  I have now plugged in an external monitor and it works fine, so the problem must be a screen failure. Did I take the three year extended warranty? No, unfortunately I did not, but very disappointing for this to occur. This is my 4th Dell, but I will not chance it again.

Rob

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