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rick3
1 Nickel

Does Warranty transfer with new ownership?

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When I look up support information using my service tag/asset number, I see that according to the status there is still 259 days on the "next business day" warranty. Does this warranty transfer if the desktop is sold to a new owner, or is it only in effect for the original owner? Thanks

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speedstep
6 Thallium

Re: Does Warranty transfer with new ownership?

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Dell has forms for ownership transfer from Non Retail Vendors.

Ownership Transfers - Dell

www.dell.com/dhs/globaltagtransfer

Dell makes it easy to transfer the warranty and ownership of Dell products from one owner to another owner.


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Mary G
5 Iridium

Re: Does Warranty transfer with new ownership?

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Fill out an ownership transfer form. here-- www.dell.com/.../IdentifySystem

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G-Dubber
1 Nickel

Re: Does Warranty transfer with new ownership?

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Unfortunately i cannot answer this question accurately as I am not Dell customer support. However I will say that your would probably get much quicker results by contacting dell customer support.

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speedstep
6 Thallium

Re: Does Warranty transfer with new ownership?

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Depends on how it was sold.  If you purchased from a retailer you must register with Dell.  If you then sell you can do an ownership transfer and the warranty does pass to the new owner.

Please note: If your product has a service tag and was purchased at a retail location, please register your product at www.dell.com/register in order to correctly view your warranty status. If you have concerns about accuracy of your warranty information after you register, please Contact US Customer Service at 1-800-624-9897 or click on chat link below for assistance.

If you need to register your Retail product, please go to www.dell.com/register

Chat Online Chat Online with Dell Technical Support
 Chat Online with Technical Support

Ownership Transfers - Dell

www.dell.com/dhs/globaltagtransfer

Dell makes it easy to transfer the warranty and ownership of Dell products from one owner to another owner.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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rick3
1 Nickel

Re: Does Warranty transfer with new ownership?

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I am the new owner, I bought this off-lease and have no way to contact the original owner. Does this mean that the warranty is no longer in effect?

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speedstep
6 Thallium

Re: Does Warranty transfer with new ownership?

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Did you buy from Dell?

If you have concerns about accuracy of your warranty information after you register, please Contact US Customer Service at 1-800-624-9897 or click on chat link below for assistance.

If you need to register your Retail product, please go to www.dell.com/register

Chat Online Chat Online with Dell Technical Support
 Chat Online with Technical Support

I have purchased Off Lease from Red Rabbit, Microcenter, Amazon etc and Registered Just fine without issues.

If you got the system for cash with no receipt from a guy named fast eddie out of the back of a van then perhaps not.


Report Unresolved Customer Service Issues
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The forum is primarily user to user, with Dell employees moderating
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rick3
1 Nickel

Re: Does Warranty transfer with new ownership?

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Actually it was from a white van and Eddie tried to sell me some speakers too, lol

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speedstep
6 Thallium

Re: Does Warranty transfer with new ownership?

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Dell has forms for ownership transfer from Non Retail Vendors.

Ownership Transfers - Dell

www.dell.com/dhs/globaltagtransfer

Dell makes it easy to transfer the warranty and ownership of Dell products from one owner to another owner.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

rick3
1 Nickel

Re: Does Warranty transfer with new ownership?

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Thanks all, and thanks for the global link speedstep, I had thought that the prior owner had to initiate the transfer, but when I put what info I did have for him the page told me that the service tag on my Dell had now been transferred to my name. I'll keep my fingers crossed that the warranty did indeed transfer, since it shows on the product page that it is good until June 2012, pretty cool!

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