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sreilly24590
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Failed Hard Drive

We have a Dell XPS One 2720 that was setup at our Rescue Squad and is out of warranty. No problem, I can replace the hard drive but non on created system discs or backups and my look at Dell.com for drivers will not allow me to download the drives ahead of time so I can install them when I install the new drive and install Windows 10. It appears I may be able to order the system discs from Dell that I think will have Windows 8 Pro and hopefully the drivers/programs that would bring the system back to where it was when new.

Is there a way to download just the drivers that won't try to auto install or expand when downloaded? I want them on a USB memory stick ready to install after loading Windows 10. Suggestions welcomed. 

Thanks,

Steve

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32 Replies
7- Thorium

RE: Failed Hard Drive

Was the PC already upgraded to Win 10 or did it only have Win 8.1?

Dell no longer provides reinstallation media since it's available from Microsoft.

If the PC had Win 8.1, you can clean install Win 10 by using the ISO file to create your own bootable DVD, and it should recognize the Win 8.1 product key in BIOS and activate itself. If it previously had Win 10, it will activate again.  

You should be able to manually download all the Win 10 drivers here, and save them on a USB stick for transfer to the 2720. You will just have to know what hardware you have (eg video card), but you can find that info using your Service Tag on the Support site by checking the System Configuration link. Just don't add the drivers to a "Download List".

And remember that drivers have to be installed in the correct order, starting with the chipset drivers...

Ron

   Forum Member since 2004
   I am not a Dell employee

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Philip_Yip
6 Indium

RE: Failed Hard Drive

Direct Download links are available via downloads.dell.com this won't install any download manager etc will will try the auto installation etc.

http://downloads.dell.com/published/pages/xps-one-27-2710-aio.html 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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sreilly24590
1 Nickel

RE: Failed Hard Drive

Thanks for the replies. I was away for 2 weeks and just getting back from Alaska. The 32 GB SSD is dead. Can I eliminate this drive and use just the 1 TB Seagate drive or replace the SSD with another model? At this point I haven't seen much in what needs to be changed in BIOS or if this can be done.

Thanks for the replies,

Steve

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sreilly24590
1 Nickel

RE: Failed Hard Drive

No updated OS, still Windows 8 Pro. Trying to get that back and then update to 10. I was finally able to get the system reinstalled using the USB Media stick we got from Dell but now Windows will not activate. This computer is under another person's name and it actually belongs to the Scottsville Volunteer Rescue Squad (svrs.org). Jay is no longer a member. The mSATA drive died and I removed it using on a replacement WD 2TB Black HHD. After a good deal of guessing about the BIOS settings I was able to install and boot the new drive. Now the problem with the Windows activation. Please advise, this has been about a month since the computer went down (I was gone for two weeks). Dell Out of Warranty service told me the next call would cost $120. Seems the product key is either unreadable or rejected. I'll try to make note of the message after this update finishes.

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7- Thorium

RE: Failed Hard Drive

Contact Microsoft by phone and explain the situation. They should be able to give you a new product key, especially since you're a volunteer rescue squad.

You will have to upgrade to Win 8.1 before you can upgrade to Win 10, if you don't already have  8.1.

Ron

   Forum Member since 2004
   I am not a Dell employee

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sreilly24590
1 Nickel

RE: Failed Hard Drive

Surprisingly enough, Microsoft was of no help at all. Didn't matter who it was for but Dell really surprises me. They have all the information including the name of the person who placed the order for the system including the Service Tag. Seems that the fact it's out of warranty they have little interest in assisting. Really makes me want to go out and buy another Dell. Sorry but weeks of chasing my tail is getting very old and it's not even for my benefit. My systems are all up and running just fine.

Thanks for your help and sorry for the temperament.

Steve

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Philip_Yip
6 Indium

RE: Failed Hard Drive

Most activation issues with UEFI BIOS Embedded System Locked Preinstallation Keys are due to the issues of Edition specific installation media. If you used Windows 8.1 with Update 2 or Windows 10 TH2 installation of the correct Edition you should have got:

Win10OEMCorrect 

If you used installation media of the wrong Edition you are asked for a Product Key:

Were you asked for a product key or not during installation?

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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sreilly24590
1 Nickel

RE: Failed Hard Drive

No key was requested. The USB Media stick from Dell was ordered using the Service Tag and is indeed Windows 8 Pro 64 which is now installed. That's the strange part of all of this, nowhere was I asked for a Product Key and that would make you think it successfully read the key from hardware. I read a few sources that said the key was hard coded to the motherboard and a few that said it was in the registry, which the original is long gone. I saw several posts that said Dell said they did not have records of the millions of product keys assigned which seem silly seeing how they have the Service Tag and computer configuration. At this point calling Dell again after being threatened with a $120 charge seems pointless. I could buy a new OS from Newegg and be done with it but at my age I guess I'm stubborn and really see no reason why the rescue squad needs to spend that money. There are principals and ethics at play here.

Thanks,

Steve

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Philip_Yip
6 Indium

RE: Failed Hard Drive

Okay that's strange that its found the product key and rejected it. Try to find the full 25 digit product key using the RWEverything program:

http://rweverything.com/

Select Access → ACPI tables → MSDM table.

Once you have the full 25 digit product key try entering it on that screen and let me know.

Can you provide some more details about the system, Press [Windows] and [ r ] and type in msinfo32 and press [Enter]. Provide the OS Name, OS version, System Model, BIOS version/date, BIOS Mode and SecureBoot state.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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