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August 16th, 2016 07:00

Failed boot to Black screen with white cursor and errors from DDDP.

I have a Pavillon h8-1020 which started showing a black screen with a blinking cursor after initial startup screen.

I ran all options in the utility mode except complete factory reset.  I downloaded the Dell Diagnostic Deployment Package and booted from it.

I ran the tests and got these errors

4C00:0522 - System Interrupt controller or device failed

These all failed

4600:021E -  SMBIOS  unidentified LM78A

4600:021E -  SMBIOS  Fan1

4600:021E -  SMBIOS  chip fan 2

I put an old HD in and it starts to boot to the os then reboots.  This is further than it gets with the original drive.

Any thoughts would be appreciated.

Thanks, BC

10 Elder

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43.6K Posts

August 16th, 2016 12:00

This is the Dell forum, so why are you posting questions about an HP computer here?

The Dell diagnostics probably won't work correctly with HP hardware so the results are meaningless.

Post your questions on the HP forum...

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