ibanezadam
1 Copper

Faulty USB ports on my Inspiron 570...

So I've had my new dell for about 2 months, and now that I think about it, I've had issues with the USB ports since I got it. They work for about 5 mins then stop. I'll plug in my iPhone and sometimes it's just never recognized, sometimes it is. I just got a new belkin wireless adapter and router, and the network was fine for about an hour then stopped working. I'm not sure if this is Aussie where I gotta send the computer back, or have someone from dell come check it out... Or maybe a driver issue....any help would be greatly appreciated :-))
0 Kudos
7 Replies

Re: Faulty USB ports on my Inspiron 570...

Hi ibanezadam

Welcome to the Dell community. Thank you for providing the detailed description about the issue you are facing on the system. I would recommend updating the drivers on your system.

• Chipset drivers from http://dell.to/NxKhSd

• BIOS from http://dell.to/LtSkB0

Download these files on your system and follow the onscreen instructions to install them. Restart the system.

Please revert with observations

Sumer

Dell | Social Outreach Professional

0 Kudos
8 Krypton

Re: Faulty USB ports on my Inspiron 570...

You need to install downloads.dell.com/.../R243218.EXE

Systems Inspiron Desktop 570

Operating Systems

Windows 7 32-bit

Windows 7 64-bit

Windows Vista 32-bit

Windows Vista 64-bit

Install

1.Double-click the new icon on the desktop labeled R243218.exe.

2.The Self-Extracting window appears and prompts you to extract or

unzip to C:\DELL\DRIVERS\R243218. Write down this path so the executable (I.e.

Setup.exe) file can be found later.

3.The Self-Extractor window appears.

4.Click OK.

5.After completing the file extraction, if the Self-Extractor

window is still open, close it.

6.Click the Start button and then click Run.

7.Type C:\DELL\DRIVERS\R243218 in the Open textbox and then click OK.

8.Follow the on-screen installation instructions.            


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
JM204984
6 Indium

RE: Faulty USB ports on my Inspiron 570...

I too have an Inspiron 570, THIS DID NOT WORK.


Tags (2)
0 Kudos

RE: Faulty USB ports on my Inspiron 570...

Hi jasonmadruga84,

If you have gone ahead and tried all the steps mentioned in this thread, I would request you to back up data and do a PC restore (back to factory settings) to rule out a possible software issue. Please reply with your findings. To do a PC restore follow this link

http://dell.to/Wj1rZe

Thanks and Regards,
Shrikanth G
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

0 Kudos
JM204984
6 Indium

RE: Faulty USB ports on my Inspiron 570...

I will try this to solve several issues with a clean Windows 7 install:

1) I've tried two silent video cards that are getting very hot. The two cards are Asus Geforce 8600 GT as seen here http://www.asus.com/Graphics_Cards/EN8600GT_SILENTHTDP512M  and Geforce 7950GT as seen here: http://www.newegg.com/Product/Product.aspx?Item=N82E16814150189.

Using Speccy and GPU-Z I can see that the temperature regularly reaches 190 degrees F.
I'm replacing those with an XFX Radeon HD 7770 that has a fan as seen here: (http://www.newegg.com/Product/Product.aspx?Item=N82E16814150666).  I'm trying to see if it does not get as hot.

UPDATE: Solved the graphics card problem with the XFX Radeon HD 7770! Temperature stays at about 103 degrees F. Got a nice deal on it form ebay for $85, free shipping.

Here is my new Windows Experience Index rating:

2) The obvious USB issue that is not recognizing anything when I plug something into it.

3) My computer has an issue with not shutting down and simply restarting when trying to shut down.

I will let you know how it goes with a reinstall of Windows 7...

0 Kudos

RE: Faulty USB ports on my Inspiron 570...

Hi jasonmadruga84,

Please follow this link and perform the operating system reinstallation and reply with your findings.

http://dell.to/1b28L43

Thanks and Regards,
Shrikanth G
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

0 Kudos
Highlighted
JM204984
6 Indium

RE: Faulty USB ports on my Inspiron 570...

I've done a clean install of Windows 7, there is no change in the situation the the USB problem and the computer restarting.

I have tried with Windows 7 USB drivers, the Dell drivers, and updated AMD provided drivers.

There is no change with the USB issue, it simply will not accept four rear USB devices plugged in.

I must have one rear USB port unplugged in order to try to avoid USB problems.

UPDATE: I'm trying updated Ethernet drivers from here:

http://www.broadcom.com/support/ethernet_nic/netlink_k57.php

UPDATE:

COMPUTER HAS STOPPED COMPLETELY, NO VIDEO, BIOS HAS BEEN RESET, COMPONENTS TAKEN OUT,

WON'T RECOGNIZE ANY AMOUNT OF RAM!!!!


BUYING NEW ASUS MOTHERBOARD, DON'T SPEND ANY MORE OF YOUR MONEY ON THIS PRODUCT!!!

Installed Asus M5A78L-M

http://www.asus.com/Motherboards/M5A78LMUSB3/

and is working with some case header tweaks on the power and SSD LED pins.


Here it is the with the new Asus mobo:



Dear Dell,

Please fire your forum employees doing nothing here on the forums and hire some skilled hardware engineers and hardware programmers.

Maybe you'll get people like me to buy your products in the future. I'm now considering the new Apple products in the future and they are far more reliable then what I've seen from you and the other PC manufacturers.

Good-bye!

0 Kudos