totalwar7777
1 Copper

Has Dell support gone down the drain back to the bad old days in the early 2000's

My tail of woe so far.

I first contacted Dell Tech support on 09/29/2010 02:13pm Dimension 9200 because of faulty video card.

Motherboard and video card were replace 30/10/2010.But the replacement video was faulty and had this 3 times got fedup with replacement reconditions video cards being sent to me so.I ask for new video card which was agree and been waiting ever since.Fist order was on the 02/11/2010 was suppose to have it by 10/11/2010 did not hear anything so phoned on the 10/11/2010 was told order was cancel because there was no stock no phone call or e-mail telling this was the case or Dell reordering without me pnone .so the video card was reordered on the 10/11/2010 was promise that I have the card asa soon as possible by the 22/11/2010 not heard anything so phoned Dell was told there I would receive the part by the 23/11/2010 or 24/11/2010 at the latest no sign.Check the on-lin order status today and my order has been postponed again was suppose to get by the 1/12/2010 now saying the 08/12/2010.

Recap.

Had three faulty video card sent.

Sent me a motherboard which was not needed.

Sent me a physics card which was not needed.

Been waiting for over a month for a new video card when I paid for next day hardware support.

Spent over £15 on phone calls most calls being over 30mins long.

Lost 4 days waiting for Dell tec to fit part to pc.

Not been able to use my Dell PC now for 2 months now and still waiting.

So what can I do about this sorry affair?

I have brought 3 Dell PC,s I don't think my next PC will be Dell PC.

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15 Replies
rdunnill
5 Osmium

Re: Has Dell support gone down the drain back to the bad old days in the early 2000's

Three faulty video cards? That is very unusual.

If the video card is indeed the issue, it might be worthwhile to buy a different model and install it yourself.

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totalwar7777
1 Copper

Re: Has Dell support gone down the drain back to the bad old days in the early 2000's

I'm not paying for new video card when I paid Dell to do that.

0 Kudos
8 Krypton

Re: Has Dell support gone down the drain back to the bad old days in the early 2000's

 totalwar7777 

Welcome to Dell's warranty service.

June 2010 Dell replaced the video card in my 530 MT under warranty, it lasted about six weeks and then failed, but it served Dell's purpose, it out lasted the warranty. 

Replaced it with a new retail PCI x16 card, I purchased and have had no issues since.

Bev.

 

 

 

 

 


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Forum Member since 2001
I am not employed by Dell

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totalwar7777
1 Copper

Re: Has Dell support gone down the drain back to the bad old days in the early 2000's

I still Have about 9 months of the warranty service left.They said they would replace with a new video card because of how many faulty video they sent to me 3 in total were all faulty on arrival. But been waiting for over a month now and thanks for the replys.:emotion-11:

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8 Krypton

Re: Has Dell support gone down the drain back to the bad old days in the early 2000's

 totalwar7777 

Good luck and I hope you have the issues resolved soon.  emoticon.Yes.title

Bev.

 


If my answer was helpful, please click: Kudos
Forum Member since 2001
I am not employed by Dell

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rdunnill
5 Osmium

Re: Has Dell support gone down the drain back to the bad old days in the early 2000's

I'm not paying for new video card when I paid Dell to do that.

Good luck to you, then.

0 Kudos

Re: Has Dell support gone down the drain back to the bad old days in the early 2000's

Next time you talk to them, summarize what you did here and indicate you expect a warranty extension (to cover the downtime due to their screwup of not having a replacement card to you within a few days), and that to make you feel better it needs a full 1 year extension.

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totalwar7777
1 Copper

Re: Has Dell support gone down the drain back to the bad old days in the early 2000's

I Give it a try thanks for the suggestion.

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totalwar7777
1 Copper

Re: Has Dell support gone down the drain back to the bad old days in the early 2000's

Just a phone call from Dell corp office because I e-mail michael@dell.com hopefully get things started moving.I also e-mailed BBC Watchdog they might pick up the story as well depends how many other complain as well.He suppose to phone me on wedneday to update me what going on.

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