Start a Conversation

Unsolved

This post is more than 5 years old

1444

November 9th, 2012 14:00

Help !! - how do i improve screen resolution?

Hello everybody

Recently bought a new XPS 8500 and overall very pleased its just the screen seems very 'cloudy' and not as feined as other pc screens.  Everytime i log onto the computer this message appears:

'The Catalyst Control Centre is not supported by the driver version of your enabled graphics adaptor. Please update your AMD graphics driver, or enable your AMD adapter by using the Displays Manager.'

Any ideas/solutions would be most appreciated

thanks

1.8K Posts

November 9th, 2012 17:00

Hi, 

The XPS 8500 ships with integrated graphic (Standard) option, but the user can opt to buy a separate discrete graphics card.

You can check the graphic cards sent with XPS 8500:

  • Integrated (UMA) — Intel HD Graphics 2500 (Core i5) and HD Graphics 4000 (Core i7)
  • Discrete — nVidia GeForce GT620(Optional)
  • Discrete — nVidia GeForce GT640(Optional)
  • Discrete — AMD Radeon HD7570 (Optional)
  • Discrete — AMD Radeon HD7770 (Optional)
  • Discrete — AMD Radeon HD7870 (Optional) 

You can uninstall the video drivers installed on your computer and re install the drivers following the steps below: 

  • Click on “Start” and right click on “Computer”.
  • Click on “Manage”.
  • Click on “Device Manager”.
  • Under “Display adapters”, you will find the video driver listed.
  • Right click on it and click on “uninstall”. (Check and make a note of the driver installed on your system and re-install the driver from the below steps accordingly).
  • Check the box to delete the software.
  • Restart your system and click on the below link: http://dell.to/S6zMW4
  • Enter the Service Tag of your system and select the operating system.
  • You will find the video driver under “Video”.
  • Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the driver on your desktop.
  • Once the driver is saved on desktop, right click on it and select “Run as administrator”.
  • Install the video driver by following the on screen instructions.

Please reply with the findings.

No Events found!

Top