I gather you didn't read the whole thread. The first poster stated, "I ran the Utility - Hardware tests and in the Express and symptom Tree tests I always got "Error: 2F00:0B1C or 2F2F:0B1C - same Msg: memory data data bus stress test failure". Now read his third post from the bottom. They sent a Dell tech out and tried new memory and a hard drive. In his last post he stated that they installed a new MB and that fixed the problem.
Why does Dell want you to try to install os when it looks clear the HD has failed?
This is an easy answer. Windows can produce all the signs of an HD failure when in fact the drive is okay. It should never be the first step though. Do the drive diagnostics first to see if a 0142 etc. error code shows. The problem is if the drive is working, that is wounded but not dead, you will get incorrect results often.
If Windows will not re-install it is pretty clear hd is bad but again the DVD can cause a failed install and so can bad media. Remember the Dell tech relies on your eyes to provide the information. If you are not accurate the results will not be to your favour possibly. So you need to be sure the media is clean, DVD works and then if the os will not install it is the hard drive. I am a tech and can tell you the number one problem you can make for yourself is to be angry when you call. We can only help you solve YOUR PROBLEM. We have to get all your information first before the software will allow us to proceed so it is important to be clear. Give us a wrong ZIP and you won't get that drive on time.
It helps if you include the PC model in your posts! ;o) And what BSOD messages are you getting?
Could be a RAM error, rather than a hard drive error, especially if you're getting 8E Stop messages. Since you're talking about replacing the motherboard, I presume this is a desktop. And in that case,
Power off and unplug
Press/hold power button for ~15 sec
Open the case and reseat the RAM modules in their slots and clean out all the dust bunnies. See if it solves the problem.
If not, remove all RAM modules except the one in slot 1 and see what happens. If that's ok, swap all modules into slot 1 until you ID the bum one. If they all work in slot 1, repopulate the remaining slots, one at a time, until you ID a bum slot, in which case you will need a new motherboard.
Forum Member since 2004
I am not a Dell employee