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TomoMelon
Copper

I NEED HELP MY PC WONT START

Whenever i start my dell precision tower 5810 i get a black screen with this message "ERROR! Memory configured incorrectly. Please enter Setup for Memory Info details." i assumed something was wrong with my hard drive so i bought a new one today and to my surprise same message could someone please help me out please? 

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Thorium

RE: I NEED HELP MY PC WONT START

Not a Hard Drive problem, as you found out. It's a RAM problem.

When was last time you changed the motherboard battery? This might be a good time to do that too. CR2032, 3-volt coin cell battery. If nothing else than to rule battery out as part of the problem. And removing the battery may clear the error message too.

  1. Power off and unplug
  2. Press/hold power button for ~15 sec
  3. Open case and remove motherboard battery
  4. Press/hold power button for ~30 sec
  5. Reseat RAM modules in slots and use canned air to clean out the dust
  6. Install battery
  7. Close case and see if it boots now

Read the 5810 service manual on Dell's support site for instructions to remove/install RAM modules and battery.

Ron

   Forum Member since 2004
   I am not a Dell employee

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