Kanti
3 Argentium

I am shopping for a new system

Which Dell desktop is on the top of the line and trouble free currently? Have they change their policy in related to technical support calls directed to call centres in India?

Kanti

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12 Replies
johnvince
2 Bronze

Re: I am shopping for a new system

DO NOT order a system from Dell.  They are currently sending all calls to india still to people who are now being instructed to lie to customers in person, on the internet and through order status that changes the day before your system arrives.  Surf the Delays in shipping thread for more and about half of all threads that are now about how Bad the service has gotten here.  Go with a retail store for the same tech at a lower price and guar stock and take home ability.  Dell has nothing special

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7- Thorium

Re: I am shopping for a new system

Very few companies that don't outsource their sales and support to some other country.  I don't go for the "overseas" support either but that is the way companies are now set up.  Bank and credit card companies are the same way - and even my cable company.

As far as what to buy, there is a "What Do I Buy" section on the forum.  Repost your "what do I buy" question there.   A lot of what to buy depends on how much you want to spend and what applications it will be used for. 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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Kanti
3 Argentium

Re: I am shopping for a new system

Many thanks to all of you. I had to give up buying dell computers and went for HP. Now I am  in need of a new one but disappointed to know that dell and indian technical support is not my choice. I am going to buy HP from local store with local technical support or buy HP directly. At least HP do have a Canadian technical support (my choice) when asked  for.

Kanti 

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rdunnill
5 Osmium

Re: I am shopping for a new system

When new desktops with Core 2 Duo CPUs and 19-inch monitors sell for $400, what alternative do they have for tech support?

To put things in perspective, during Christmas of 1990 a 387 33 Mhz co-processor sold for $699. Now I can get a complete Inspiron 15 laptop with Core 2 Duo CPU, 320gb HD, 15-inch glossy screen and Windows 7 for less than that.

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hkfosho
1 Copper

Re: I am shopping for a new system

DO NOT ORDER FROM DELL... the chances of them shipping within a MONTH is slimmer than shaq making a free throw shot (very very slim i know) and they underclock their video cards to support the horrible power supplies they provide!

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rdunnill
5 Osmium

Re: I am shopping for a new system

i'm not sure how technology getting cheaper over time relates to Dell treating customers like a carpet stain

In the old days, technology was expensive but built into the price was local service and support. At $400 for a complete, high quality system, there's simply no margin for that.

 

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terryoregon
2 Iron

Re: I am shopping for a new system

If you want to buy from someone who is second from the bottom (out of eleven manufacturers), then by all means buy HP.  Or you could go with the very bottom and get a Sony.

http://www.pcworld.com/zoom?id=156452&page=1&zoomIdx=1

 

Oh, and if you want to read a 3,254 message thread about HP's stellar quality, then spend the next twenty hours reading this thread:

http://h30434.www3.hp.com/t5/Lockups-Freezes-Hangs/Elite-e9150t-Feezes-Locks-up/td-p/93815

 

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RChris
3 Argentium

Re: I am shopping for a new system

I don't think it's realistic to think you can get cheap computer prices AND stellar support (as has already been mentioned).  If low price is your primary concern, buy Dell (or HP) and gamble on needing support. Your odds are pretty good the computer will work.    If high reliability and support are your primary concerns, buy from a well-established local shop (or build it yourself with premium components).

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Kanti
3 Argentium

Re: I am shopping for a new system

In my city all of the well- established computer stores (Staples, Best Buy, Furture Shop etc etc) are all selling HP and Acer but none of them selling Dell. I have no good vibe for MDG. I have no alternative but go for HP and buy the support from them. Currently, I am using my #4th Dell 8250 (6+ years old - it is slowing down now) and HP 3 + years old. I have gone through the specificatioins of HP Pavilion  p6218f Desktop at Future Shop - comnplete cost with 20" HP Monitor, taxes and 3 years their warranty come to $1135.65. I will appreciate if you or anybody have an opinion on HP Pavillion p6218f or any suggestion for other brand names.

Thank You,

Kanti

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