jasonsk287
1 Copper

Inspiron 2330 not working

Hi all, This is my first post. I'm not sure if this is the right place to post this issue but I wanted to try. I just opened my new Inspiron 2330 and went to set it up. I plugged it in to a standard wall outlet. When I hit the power button, there was a short flash on the screen, but no sound. Now, I cannot get it to turn on at all. I have tried multiple outlets and nothing works. There is a small light on the back of the system that lights up green- it doesn't stay on, it clicks on and off- but there is nothing on the screen and no sound. The power button on the side of the monitor doesn't light up at all. I did call Dell directly and an agent told me (after some research) that it could be a faulty motherboard and that he was going to have a technician come to my home with one in 2-3 business days. I appreciate the support from dell but I am very frustrated. I was wondering if maybe anyone here knew of anything. I used a regular wall outlet so I couldn't have fried anything. Thanks in advance for any help or support. Jason
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3 Replies

Re: Inspiron 2330 not working

Hi jasonsk287,

I would suggest you to drain the residual power from the computer:

o Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer

o Then remove power cable

o Press and hold the power button for 20 seconds

o Reconnect the power cable and run your computer

Awaiting your response

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jasonsk287
1 Copper

Re: Inspiron 2330 not working

Hi take it easy,

I appreciate your suggestion very much. I tried doing this and am still receiving the same result. I hear a clicking sound and there is no response from the computer. Any additional auggestions would be appreciated.

Thank you

Jason

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Highlighted

Re: Inspiron 2330 not working

May be the issue is caused by a hardware part

Please the DELL agent and he will fixe the issue to you

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