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Inspiron 518 Windows 10 error code 5300:021c
On startup monitor shows everything normally up to the little blue window and rotating dots, then goes blank. In F12 testing monitor shows everything normally for hours at a time. Comes up with error code 5300:021C. Video hardware test says VESA SVGA VIDEO. Anyone know how to repair this?
DELL-Jennifer K
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November 15th, 2015 23:00
Hi,
I would ask you to perform a little more of troubleshooting so that we can get more clarity on this,
*Confirm if the same issue was seen with windows 8.
*Before updating to windows 10 were all the drivers updated. We ask the customers to ensure that the drivers are updated before updating to windows 10.
*Check if the same issue is seen in safemode with networking. If the issue is not seen in safemode then its a software issue.
*Also initiate LCD self test ,disconnect the VGA cable then check if the solid colored tables are seen on the screen.
Awaiting your response with the result of the test.
Regards,
speedstep
8 Wizard
8 Wizard
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47K Posts
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November 16th, 2015 04:00
5300-021C video.mdm FAIL Video Hardware Test
Detected a problem with retrace status.
The retrace status bits do not appear to be changing state.
Video Card LCD Panel Cable Motherboard
Rod85
9 Posts
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November 16th, 2015 05:00
This was updated from windows 7 and worked fine for some time before this problem came up. I have not figured out how to start this in safe mode. Would like t try that Also do not know what LCD self test is. Ken
speedstep
8 Wizard
8 Wizard
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47K Posts
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November 16th, 2015 05:00
The error is due to video drivers not being installed. You currently are using the FAIL SAFE Default video driver.
Rod85
9 Posts
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November 17th, 2015 05:00
This was updated from windows 7. It worked fine for some time before this problem. I have not figured out how to open in safe mode. Also what is LCD test? Ken
speedstep
8 Wizard
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47K Posts
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November 19th, 2015 05:00
There is no more F8 safe mode with Windows 8.1 or 10. Newer Video cards DO NOT SUPPORT DOS VESA modes and therefore may not work at all with diagnostics. WIndows 7 and 8 and 10 do not support older WDDM 1.0 drivers and therefore absolutely current drivers will not support Legacy Directx 9, 10, 11 cards.
You have to install Directx June 2010 patch, restore legacy direct show in control panel, restore legacy DOTNET 2.0 3.5 and install legacy VISTA or WIN7 drivers when there are no such drivers for your card in WIN8 or 10.