This post is more than 5 years old
51 Posts
0
26361
Inspiron 620, Poor Quality Sound
I have a Dell Inspiron 620 desktop running Windows 7 Home Premium. I have Logitech LS21 (S-00040) speakers (L, R, and subwoofer). Up until last week the sound quality was fine. Now I am getting low quality, somewhat garbled sound no matter what I play: Pandora, CNN, music web sites. I swapped out the speakers. I tinkered with the Control Panel/Sound configuration settings. I uninstalled/reinstalled the sound cards. I updated the sound card drivers, I plugged the speakers into the front and the back audio receptacle. All to no avail. DO I likely have a hardware issue? Any Suggestions would be most appreciated.
Mike T in VA.
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
January 29th, 2015 10:00
* Download and install this Chipset driver
* Restart the Inspiron 620 when done
* Download and install this Audio driver
* Restart the Inspiron 620 when done
* Re-test audio
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
January 29th, 2015 06:00
Do you have the added PCIe x1 Sound Blaster X-Fi Xtreme sound card or are you using the onboard Conexant CX20641/CX20651 sound?
MikeTin VA
51 Posts
0
January 29th, 2015 09:00
When I open Device Manager (in Control Panel), under Sound is see listed : Conexant HD audio and Intel R display audio.
Does that answer your question, or if not, you will need to give me a little guidance as to where to look.
Thx,
Mike
MikeTin VA
51 Posts
0
January 30th, 2015 07:00
Thx Chris, that worked. Any idea how the sound got "broken" on the first place...?
Thx,
Mike T in VA
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
January 30th, 2015 09:00
Perhaps windows auto updated installed a driver that messed it up.