Scout12345
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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Hi, did you ever have any luck correcting this problem?  I have a PCI tuner card that is not detected in any of the slots, even with drivers downloaded, and even though it works fine on a different computer.  After talking with Microsoft, Dell and the manufacturer, I also believe it also may come down to the BIOS (suggested by the manufacturer, not Dell of course).  Dell customer support doesn't seem to be particularly interested in trying to figure this out with me.  They passed me around in circles of 10 yesterday, a complete waste of time as they only offered the obvious things that I had already tried or passed me on.  They were supposed to have called back this morning, but of course that didn't happen....:(

Anyway, If you had any success with your card, please respond!

 

Thanks! 

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Gadgetvic
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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Still no success w/my card. I keep checking this URL: http://www.dell.com/support/drivers/us/en/04/Product/inspiron-660 to see if a new BIOS has been posted.

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Scout12345
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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Thanks, I guess I'll just have to keep doing the same 😞  As I recall the last one was version A5...but that doesn't do the trick.

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jbt1964
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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Just curious, what is your tuner card? I've a Hauppage 1250 that is having the same problem. Works fine in my old inspiron 530 (still does), but my new 660 doesn't know it's there. Working through support, but they don't have any ideas so far.

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Scout12345
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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Mine was a Hauppage 1800.  Dell technical support is ridicuous and it took me countless hours (days really...) and a lot of frustation to finally get to the bottom.  Apparently there s a compatibility problem with these older model PCIe cards that were made with a 1st generation chipset.  The slots on this board can only handle cards using a 2nd generation chipset.  Hauppage customer service seemed to back this up. 

I don’t know if there is any way to correct this problem with a BIOS update.

I hope I have saved you hours and hours with a bunch of Dell tech support people that don’t have a clue.  You’d think they would disseminate this information a little better….

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jbt1964
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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Thanks for the reply, though I was hoping for a little happier news. 😞  But I *definitely* appreciate the time-savings all the same!

In your discussions with Hauppage, did they give any hope for this working in other PC's, Dell or otherwise? I hate going through the trouble of returning my Dell just to get another incompatible PC, but I hate having to buy a second tuner when this one still works perfectly well.

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WAStanley734
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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I know you said you have the most up 2 date bios but flash them anyway with the card in it. trust when I you could have a bad bios install. Shhh. It happens.

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mnschu
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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I have exactly the same problem!

I was using an HP desktop previously, with a PCIe SATA raid card and external hard drives.

When I upgraded to Dell Inspiron 660, the PCIe SATA card is not detected at all.

BIOS boot message from SATA card does not show, and no detection in Device Manager.

The PCIe SATA card uses the Sil-3132 chipset, same as yours.

I tried this PCIe SATA card in several other PC's, and it is detected in all!

So Dell seems to have a big bug in their desktop BIOS in detecting PCIe add-in cards.

These PCIe SATA add-in cards are still widely sold on Amazon and Newegg, so there must be a lot of them out there.

I hope Dell fixes this in their next BIOS update.

Anyone know what is the best way to report this to Dell in hopes it will get fixed?

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Sh3khar
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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To me, this is a very serious problem that Dell seems to have with their Inspiron 660.  I too have a PCIe card that fails to be detected by this system.  The card is an Asus My Cinema-PE9400Combo tv tuner.  Oddly enough it works perfectly in an older Dell that I have (Studio 540s)!  Are any PCIe cards being detected in any of the PCIe 1x slots?

Here's another example of the same issue:  en.community.dell.com/.../20292545.aspx

Looks like it is not just affecting SATA cards and tv tuner cards, but also sound cards as well.

It seems that all the PCIe 1x slots are disabled.

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Highlighted
Sh3khar
1 Copper

Inspiron 660 not detecting PCIe x1 cards!

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After recently receiving my Inspirion 660, I was extremely disappointed when I tried to install my PCIe tv tuner card and found that it was NOT detected by the system.  My card is an Asus My Cinema-PE9400Combo tv tuner.  Many others in this forum have indicated that they are also finding that their Insprion 660 will NOT detect other PCIe x1 add-in cards such as PCIe SATA II, Hauppauge tv tuners, sound cards, etc.  IssueThe PCIe x1 card is plugged into the motherboard, but is not detected.  This is happening regardless if it is Windows 7 or Windows 8, so it is not an operating system issue.  In either case, the Device Manger does not show the add-in card, not even the yellow warning triangle.

Searching through the forums I found this exact SAME PROBLEM was being encountered by XPS 8500 owners.  The GOOD NEWS for them is that Dell released a new BIOS update for the XPS 8500 and their PCIe issues are now resolved.  Please refer to the following thread:  http://en.community.dell.com/support-forums/desktop/f/3514/t/19449717.aspx?PageIndex=16

Under the "Fixes and Enhancements" for the updated XPS 8500 A09 BIOS, you can clearly see that line item "5." is a PCIe FIX!
1. Fix that BIOS will show no boot device when booting into Windows 8 without keyboard attached.
2. Update ePSA to 4220.10.                             
3. Fix M117N graphics card can't enable secure boot and UEFI boot menu show half logo in screen.
4. Fix RTC wakeup function will fail after AC lose.
5. Fix Some PCIE1X cards can't be detected
6. Update IvyBridge UEFI video BIOS to 3.0.14.1015.
7. Update SandyBridge UEFI video BIOS to 2.0.35.1018.

By the way, the VOSTRO 470 also HAD the same problem since it shares the same BIOS as the XPS 8500.

Also, the Inspiron 660 issue also affects the Vostro 270 because they share BIOS’s!

Dell needs to provide a BIOS update for the Inspiron 660 so we too can get our PCIe x1 cards working!
The funny thing is that my PCIe tv tuner card works perfectly in an older Dell Studio 540s!  I did not expect to have this problem with a newer Dell system!

Dell-Chris M:  Can you please escalate this problem to the Engineering team as you did for the XPS 8500?  This is a known issue from Intel / Dell.  I do not want to return this system back to Dell!

Thank you!

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