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Re: Inspiron 660, Windows 8 and PCIe card

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We are not seeing any reports of this issue in the call centers. You six on our Forum is the only case we can find. The only PCIe x1 card we validated on the Inspiron 660 desktop was the - P380K PCI-e Sound Blaster X-Fi Xtreme Audio.

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Scout12345
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Re: Inspiron 660, Windows 8 and PCIe card

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That's interesting Chris...because I talked to SEVERAL people there in technical support for what seems like 2 days solid...about the problems I was having with a card in the PCIe slots. 

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mnschu
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Re: Inspiron 660, Windows 8 and PCIe card

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Thanks for the offer Chris, but I don't think confirming the Creative PCIe sound card works would help me.

I suspect it is a BIOS incompatibility issue between my eSATA RAID card and the motherboard.

Does Dell have eSATA cards like the following you can purchase on Amazon:

www.amazon.com/.../ref=sr_1_5

www.amazon.com/.../ref=sr_1_1

They all seem to be based on the same reference design, I imagine they are all identical.

Perhaps these cards have some weird behavior, but I do know they work on my old PC and other PC's I tried and are widely sold online (Amazon, Newegg, etc.).

These are very popular with people who have external RAID boxes, like myself and other posters.

Unfortunately, I cannot use it from my new Dell, still have to rely on my older HP desktop, until I hope a new BIOS from Dell comes out, than I can eWaste my old desktop.

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joshbwepc
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Re: Inspiron 660, Windows 8 and PCIe card

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I am having the exact same issue with a PCI-E x 1 SATA RAID adapter- thought I had purchased 2 defective adapters in a row, but obviously that isn't the case!

I have a Insprion 660 MT- and cannot access the bios on the raid controller PCI-E card when it is installed- the system (bios) doesn't see it the card, so it doesn't initialize.....

What Gives Dell- we need a BIOS revision ASAP!!!

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mnschu
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Re: Inspiron 660, Windows 8 and PCIe card

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I just checked Dell website, and Dell also sells this card.

accessories.us.dell.com/.../productdetail.aspx

It is Dell part # A1497032

So it seems Dell does sell this card, but I bet it will not work in their Inspiron 660.

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mnschu
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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Hi joshbwepc,

Do you know what chipset is on the PCIe SATA card you have problems with?

Is it the Silicon Image Sil-3132? That is what is on mine that does not work in Inspiron 660.

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Sh3khar
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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Thanks for following up on this problem with the Inspiron 660.  No one can say why there are only 6 complaints about this issue.  Even if that is the case, it is 6 complaints too many for DELL.  I suspect that there are many, many others who have tried plugging in their PCIe cards and found that they are not detected.  A normal user would automatically assume that the card is DOA.  Many have RMA'd their cards only to find that their replacement cards don't work either!  Obviously the problem is with the 660 system not detecting the card, NOT the card itself. Some of these users had the luxury to test their PCIe cards in other older machines (DELL branded or otherwise) and found no issues with the cards being detected.  I had the same experience...my tv tuner card works fine with my old DELL Studio 540s, but fails to be detected in my new Inspiroin 660.  That is simply just not right.  I now no longer have Windows Media Center capability on my new Insprion 660 system! DELL sells the following WinTV-HVR-2250 PCIe Dual TV Tuner card on their site:

accessories.us.dell.com/.../productdetail.aspx

Can Engineering test this card as well as the card that mnschu mentions (2-Port PCI Express eSATA Controller Adapter Card)? I honestly doubt that either of these cards will work if they are tested in the Engineering Lab with the Inspiron 660. Since Engineering was able to reproduce the "not detected" issues by testing PCIe cards on the XPS 8500 in the lab, they can test thosse cards on the Insprion 660 too and confirm the problem. We need your help to push the Engineering team to test this issue and ultimately implement a BIOS fix.  They have done it once, they can do it again!  Without your assistance, we may never see a fix for the Inspirion 660!

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Moderator
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Re: Inspiron 660, Windows 8 and PCIe card

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I sent the Dell PCIe x1 sound card (P380K PCI-e Sound Blaster X-Fi Xtreme Audio) to jbt1964. He reported back that our Dell PCIe x1 sound card was recognized in all three PCIe x1 motherboard slots on his Inspiron 660. We released that card on 11/5/2008 and it is PCI-e version 1.0 compliant. So I have to wonder what version your non-working cards are?

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Scout12345
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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Chris,

This is the TV tuner card that I personally tried continuously to get detected (including many hours on the phone with Dell tech support)...with no luck.  Hauppauge WinTV HVR-1800 Tuner Card (PCI Ex).  It works fine on another desktop.  I have even considered purchasing the WinTV-HVR-2250 PCIe Dual TV Tuner card from your website, but like the poster above, concerned about spending another $100. plus for another card that does not work on the Inspiron 660.

I would really like to get to the bottom of the problem if possible as I am unable to use my new Inspiron for a primary purpose for which it was intended here, the Media Center.

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Scout12345
1 Copper

Re: Inspiron 660, Windows 8 and PCIe card

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I'm sorry, the version was as follows:

Hauppauge WinTV HVR-1800 - ATSC HDTV / QAM receiver / analog TV / radio tuner / video input adapter - PCI Express x1

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