Desktops General - Read Only

Last reply by 11-30-2011 Unsolved
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Inspiron Support

Place a chat  request for support on my inspiron 518 , no boot with green light on power supply. because i had next day support figured 2 days getting it working. i requested this on 11/14/2011 and it's now 11/30/2011.  Still waiting on parts...

No contact from dell saying I am sorry...dead silence. contacted 3 times still waiting for parts. What good is next day service .. no offeres of let me deeply discount another system for you. No status updates.. Silence

maybe the need to change it to next year service ...  getting closer by the day. Ground parts in us is only 4 days.....

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Onsite Support and 24 x 7 x 365  4 hour support is not free.

Dell Services

Gold Technical Support (GTS) provides expert support when you

need to help maximize uptime and productivity. GTSprovides the following benefits:

  • Access to advanced-level North American-based phone technicians
  • DellConnect remote diagnosis and resolution
  • Live chat tech support



How To Purchase For a new system, order online or through your Dell Sales Representative. Or upgrade/extend your support on a previously purchased system.

Gold Technical Support (GTS) helps ensure the comprehensive support you need is at your fingertips. GTS is

available in 1, 2, 3, 4 or 5 Year coverage to match your hardware warranty period and is

available for Dell systems you already own for the remaining duration of your hardware warranty for a prorated price1.

The GTS support team is composed of advanced-level technicians who are MCP (software) and/or A+

(hardware) industry-certified, with significant training and tenure at Dell and possess a deep knowledge of Dell products.

Standard Features

  • Highly trained industry-certified technical support team.
  • Average time to answer is 2 minutes or less2.
  • Your IT staff can bypass troubleshooting and access advanced level technicians who help diagnose the problem quickly and accurately.
  • A secure Internet connection that can enable Dell technicians to troubleshoot and often fix user problems remotely.
  • Specialized queues to address the unique needs of small business, large business and public sector customers.
  • Chat and email support for greater response flexibility.

Account Management

  • Service Management Reports available upon request quarterly summarize GTS service usage, escalation history, and service trends.
  • Register at PremierSupport.dell.com to receive monthly change notification updates that report on BIOS, drivers, and software that may affect hardware.

Related Services

Next Business Day On-Site Service

For those times when on-site service is required for a non-critical system, Dell offers Next Business Day On-Site Service3. Designed to provide a base level of customer security, this service option can place a Dell-certified technician at your location the following day, if necessary – after phone-based troubleshooting. In many cases, remote troubleshooting can minimize overall system downtime by getting the issue quickly fixed remotely or helping us to dispatch the right part (if necessary).

Next Business-Day refers to the next business day during the Principal Period of Maintenance, which is Monday through Friday 8:00 a.m. to 6:00 p.m., excluding holidays4. If the service technician is dispatched for on-site service after 5:00 p.m. customer local time, the service technician may take an additional business day to arrive at your location. The actual response time on the next business day is dependent parts availability, geographical restrictions and terms of your service contract. Once the part is received, the technician will attempt to call you directly to schedule a specific time that is convenient to deliver the service.

International Service Program

The Dell International Service Program provides service and support for your Dell notebook computer while you are traveling with it outside of the country in which it was originally purchased.5

 


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