Highlighted
wichitaks
1 Nickel

Inspiron i3636 -- Random OS Freezes When Idle

Jump to solution

Inspiron i3646, small desktop, randomly freezes when left idle. The amount of time necessary for the freeze seems to be random. There is no BSOD, just the system stops responding to anything. The reliability monitor puts out a "Critical Event Message" at the next boot which has to be accomplished by way a hard reset, holding the power button for the requisite time to force a shut down as the system responds to nothing but this or disconnecting the power. The critical event message says, "Windows was not properly shut down." And, "The previous system shutdown at 8:21:08 PM on ‎12/‎11/‎2016 was unexpected."

Looking at the event viewer, there are actually events which occur after the time given. But, there is a warning from the Kernel-PnP with event id of 219 which states, "The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{e45e4779-b847-11e6-9da5-64006a086604}#0000000000100000."

Originally, thinking it could be bad memory, I upgraded the SODIMM from 4 GB to 8 GB. That helped performance a bit, but did not stop the random freeze-ups. (Otherwise, the system is completely stock; there really is nothing else to change.) I have installed the latest chipset and usb drivers for my service tag, 3095922, from the Dell website. Installing the graphics driver from the website did not help, so I installed the latest graphics driver for this chipset from intel. Other than noticing some improvements in graphics performance, this also did not help the freezes which have been occurring the past few weeks. These random freeze-ups seem to be the only problem with the system.

If someone knows how to read them a bit more fluently than I do, I have attached the event logs for the last 24 hours to this post. These logs will include the information for three system freezes during that time.

Any suggestions would be appreciated!

0 Kudos
16 Replies
7- Thorium

RE: Inspiron i3636 -- Random OS Freezes When Idle

Jump to solution

Always include version of Windows in your posts.

just the system stops responding to anything.

Do you mean the keyboard and mouse stop working? If that's what you mean, do all of the following...

Reboot and immediately press F2 to open BIOS setup. Look for an option for "USB Wake" (or something similar) and make sure it's enabled. Do NOT change anything else. Be sure to do a save before exiting setup if you changed the Wake setting . (Don't worry if you don't have this option.)

After PC reboots, open Device Manager and expand list under USB. Double-click a root hub and then click its Power Management tab. Uncheck the box "Allow PC to turn off...". Repeat for all root hubs.

Then expand list under Human Interface Devices (HID) in Device Manager and uncheck that same box for any HID entry that has a Power Management tab.

Now go to the Power options screen in Windows. Identify the currently used power plan and click the link to change its settings. On next screen, click link for Advanced options. On the Advanced screen, look for USB Selective Suspend in list at left and DISable it. Then look for Hybrid Sleep in the list and DISable that too. Be sure to save the power plan changes if prompted.

Reboot and see if that solves the problem.

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
wichitaks
1 Nickel

RE: Inspiron i3636 -- Random OS Freezes When Idle

Jump to solution

Ron,

Thank you for your response. I am running Windows 10 here.

I have implemented your suggestions. As you indicated, there was no option in the BIOS, but all of the options were there in the Device Manager and the Power Options.

I will let you know in a few days how things are going!

Regards,

Mark

0 Kudos
7- Thorium

RE: Inspiron i3636 -- Random OS Freezes When Idle

Jump to solution

You're welcome. Let us know if the problem is solved (or not)...

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
wichitaks
1 Nickel

RE: Inspiron i3636 -- Random OS Freezes When Idle

Jump to solution

Well, it froze up again a few minutes ago. Admittedly, this is strange. I have attached the event viewer log of errors for the last hour. There are several there for DCOM (10016), but those seem to be happening with my other Windows 10 machines at home, and they are working fine. The only strange one is "The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{e45e4779-b847-11e6-9da5-64006a086604}#0000000000100000." This error has occurred in close proximity to every time the machine has locked-up. As a side note, the computer will not respond to the power button commands. The only way to get access to the system again is a hard reset by holding the power button for five seconds.

Any ideas?

0 Kudos
wichitaks
1 Nickel

RE: Inspiron i3636 -- Random OS Freezes When Idle

Jump to solution

This time, the system froze up within just a few minutes. However, it did give more error messages this time. Does WudfRd have anything to do with this? I have attached the latest event viewer errors.

0 Kudos
wichitaks
1 Nickel

RE: Inspiron i3636 -- Random OS Freezes When Idle

Jump to solution

Thought it was possibly hardware. I ran the following checks, and the little machine passed them:

See full scan results.

Hardware
0 Kudos
7- Thorium

RE: Inspiron i3636 -- Random OS Freezes When Idle

Jump to solution

Are you sure you have the latest Win 10 drivers installed and latest version of BIOS (A09)?

Aside from mouse and keyboard, what other USB devices are connected to this PC?

Go back into the Power plan and on Advanced options screen, look for PCI Express>Link State Power Management and disable that. Then in the Power plan look for Sleep>Hibernate after>. Set that to never. Save the changes if prompted and reboot.

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
wichitaks
1 Nickel

RE: Inspiron i3636 -- Random OS Freezes When Idle

Jump to solution

Ron,

Thank you for replying. Your help is appreciated.

Following your advice I set the "Link State Power Management" to "off". In processor power management, the "Minimum processor state" previously was a 60%. Since it seems to freeze up only when it enters a lower state, I set that to "100%".  (The TDP on the Pentium J2900 is around 6-10 watts. So, as long as there is no damage to the processor, the extra watt in or so in a desktop plugged into a power strip is minimal compared to recovering from crashes.)

Regarding USB devices, the mouse and the keyboard are plugged into the two USB 2.0 ports in the back, and a 2GB Western Digital hard drive is plugged into the USB 3.0 port in the back. (Details are on the second page of an attached pdf file with data from msinfo.)

All of the drivers for the computer are the newest from the Dell website with the exception of the graphics driver. The graphics driver previously was from the Dell website, but one of the first things I tried a couple of months back when encountering these freezes was to update the graphics driver to the latest one from Intel. Although this machine is not used for gaming, I was able to notice considerable improvement in graphics performance, especially Quicken which I use at home, so I decided to keep the newer driver. Intel must have made some improvements to this driver which were agreeable to the onboard graphics.

Regarding programs on the computer, there are browsers such as IE, Edge, Chrome, and Firefox; all of the components of LibreOffice; pdf readers Adobe and Sumatra; Thunderbird; Quicken, and Google Drive. With the exception of Quicken and Thunderbird which I have used for years, these are programs my wife and I have on all of our computers in the house. Other than Quicken, this same set of programs is on the computer in my office at school, and LibreOffice is our standard productivity suite. We have over one-hundred installs of LibreOffice at school and have never had conflicts with it. I am at a loss as to what could be causing a conflict.

Again, thank you for your help. I will let you know what happens!

Mark

0 Kudos
7- Thorium

RE: Inspiron i3636 -- Random OS Freezes When Idle

Jump to solution

You probably have an add-in video card in addition to the Intel onboard graphics. So go to the manufacturer's site (eg, Nvidia) and look for an updated video driver for your specific card and version of Windows.

If you reboot without the USB3 HDD connected, does that stop the PC from freezing when idle?

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos