kcpaulson
Copper

Re: Keyboard failure

My xps 400 locked me out with the keyboard failure when I connected my electronic piano to one of my USB ports. I tried all of the fixes which have been suggested in this forum and none worked. So I purchased the Hi-Speed 5 port USB 2.0 PCI card made by IOGEAR from Amazon for $22. I plugged it into one of my spare PCI slots, connected my mouse and keyboard and voila they worked! I still get the keyboard failure message in the boot process and I cannot interact with the boot process using my keyboard. I would like to find a way to tell the boot processor to use my keyboard which is now connected to the IOGEAR board. Any suggestions?

TomJones75
Bronze

Re: Keyboard failure

Try turning off the USB bootable device in the BIOS. It worked for me. I think at some point the motherboard tries to boot from the keyboard.

JJaX2004
Bronze

Re: Keyboard failure

To the person posting above me, please explain how you are suppose to get into the BIOS if the keyboard does not work and the PC only has USB ports, so PS/2 is not an option...

Anyways, I have the same issue on a dimension 9150, I have heard that this works:

-Unplug the computer and disconnect all devices.

-Press and hold power button for 10 seconds to drain the capacitor to prevent electrical shock.

-Open computer case and locate the 3 pin jumper block (located next to the 4 SATA harddrive connection points on the motherboard). The jumper is blue and will be connected to two of the three pins on the motherboard.

-Remove the jumper block for a second (apparently this clears the memory?) then reconnect it back to it's original postion.

-Close it up and that should do it! The Dell tech guy said the memory was corrupted or looped and this procedure cleared it out.

 

But I have done this and now I have the following error on top of the Keyboard failure:

"Floppy diskette seek failure

 Strike the F1 key to continue, F2 to run the setup utility."


Whomever thought to build these dells withour PS/2 ports needs to be smacked in the face.

 

 

JJaX2004
Bronze

Re: Keyboard failure

This will not work for me, I am also getting a floppy error because my BIOS is looking for a floppy drive. I MUST press F1 to resume booting.

This is obvously a problem since USB is not working and the 9150 has NO PS/2 ports.

TomJones75
Bronze

Re: Keyboard failure

To the person posting above me, please explain how you are suppose to get into the BIOS if the keyboard does not work and the PC only has USB ports, so PS/2 is not an option...

Anyways, I have the same issue on a dimension 9150, I have heard that this works:

-Unplug the computer and disconnect all devices.

-Press and hold power button for 10 seconds to drain the capacitor to prevent electrical shock.

-Open computer case and locate the 3 pin jumper block (located next to the 4 SATA harddrive connection points on the motherboard). The jumper is blue and will be connected to two of the three pins on the motherboard.

-Remove the jumper block for a second (apparently this clears the memory?) then reconnect it back to it's original postion.

-Close it up and that should do it! The Dell tech guy said the memory was corrupted or looped and this procedure cleared it out.

 

But I have done this and now I have the following error on top of the Keyboard failure:

"Floppy diskette seek failure

 Strike the F1 key to continue, F2 to run the setup utility."


Whomever thought to build these dells withour PS/2 ports needs to be smacked in the face.

 

The bios can be accessed before the keyboard failure. The last Dell XPS 400 I repaired showed the keyboard failure after the bios post

 

 

0 Kudos
JJaX2004
Bronze

Re: Keyboard failure

Perhaps you aren't understanding what is happening.


How can I access the BIOS if I cannot press the delete key while booting?!?

- No USB device works.

- The Dell Dimension 9150 has no PS/2 ports.

How do I get into the BIOS without a keyboard?

 

BTW, your reply is showing as quoted text from me. You may want to fix that to avoid confusion.

0 Kudos
TomJones75
Bronze

Re: Keyboard failure

That's a new one for me... The XPS 400 I fixed allowed me to enter setup at startup, but if I let it go past the bios post I would get the keyboard error.

 

What about a PCI USB card?

RoHe
Diamond

Re: Keyboard failure

all right guys, lets take it easy here!

 

If you cleared BIOS by removing the jumper (or by removing the battery from the motherboard), you reset BIOS to factory defaults. The default setting for the floppy drive controller is ON, even if you don't have a floppy drive installed. So reboot and press F2 to enter BIOS setup. Find the listing for the floppy driver controller and change it from ON to OFF. Save the change and exit setup. You shouldn't see the floppy drive error message again.

 

As for the rest of you. Unplug the PC from the wall and press/hold the power button for ~15 sec. Open the case and remove the battery from the motherboard. Press/hold the power button agan for ~30 sec. LEAVE THE PC UNPLUGGED FOR SEVERAL HOURS OR OVERNIGHT. Now replace the battery (right side up!) and try to boot with only USB mouse and keyboard plus monitor connected.

 

If that doesn't fix it, you will have to boot from the XP CD and attempt a Repair/Reinstall which will require you to reinstall SP3 plus all the other XP updates and fixes. And if that doesn't do it, you probably have to reformat and reinstall which means you will lose your data.  If the hard drive isn't backed up on external media (eg, CDs), you may have to connect this drive to another PC using an external drive case or mount it inside another PC to rescue your files before you reformat/reinstall.

 

BTW: Using stars (*) to replace potentially bad words is a violation of the forum's Terms of Service. A moderator can delete this entire thread and/or ban the user who violates the TOS. So if you're the one who did it, please go back and edit your post to comply with TOS.

 

Ron

Ron

   Forum Member since 2004
   I am not a Dell employee

Re: Keyboard failure

I just had the same problem: 1. Keyboard failure message.  2. Neither keyboard nor mouse works.  It happened after I had done a defrag on the hard drive.  I don't know if that did it, but it's suspicious.  The computer works--I can link to the hard drive from my other computer and update files on it: just the access via keyboard and mouse is gone.  Based on what others have said, I trust that it's not the keyboard or mouse that has failed.

I have done some of what has been suggested--the simple option: turn it off, unplug it, press the "ON" button for 30 seconds, re-plug, and reboot.  Still the problem.  I tried using some other USB ports (on the front).  No luck. Have not tried taking the computer apart and finding the jumper and jumper block.  Yet.

What has worked is plugging the keyboard and mouse into my USB extender (which itself is plugged into a USB port).  That works.  The mouse and keyboard work.

My question: now that I have it working, is there anything I can do--short of removing the cover and finding the jumper and jumper block)--that might correct the situation?  For example, going back to a previous restore point?  Doing something to reinstall some kind of mouse and keyboard drivers?

Re: Keyboard failure

I just realized that the problem is not really a "keyboard failure" or a "mouse failure."  Those are just the symptoms: it's really a USB port failure, because nothing  using those ports works--keyboard, mouse, or picture transmissions from a camera.  So the "real" questions is: how to re-set the USB ports, so that the mouse and keyboard work?  Once they are working, then this "keyboard error" (our common symptom) goes away.