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Last reply by 07-30-2009 Unsolved
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3 Argentum
4548

Monitor won't change size of screen

I am fixing a deminsion 2400. The screen is locked to one size and the slide bar doesn't move. What could cause this and how can I fix it. I ave tried 2 different screens and the both do the same thing. I noticed in the device management, that the monitor doesn't even show. Any help would be appriciated

Replies (6)
10 Diamond
465

Did you recently reinstall Windows? If yes, did you install the chipset driver and the right video driver? And did you install them in the correct order? Drivers for the 2400 are here.

Ron

Ron

   Forum Member since 2004
   I'm not a Dell employee

5 Rhenium
465

julie8548,
I assume you're talking about the Resolution slide bar in Display Properties. Odds are the drivers for that Dimension 2400's video card aren't installed so the screen resolution is stuck at 640x480. Install the video card drivers & the issue should be resolved.

XPS One. Core2 Duo @ 2.2GHz. 2 GB DDR2-667. WD2500AAJS 250GB SATA. Intel GMA 3100 video. 20" WSXGA HD LCD. 2 Megapixel Webcam. 8X DVD±RW. 8-in-1 Media Reader. 802.11 a/b/g/n wireless. Integrated High Def Audio. Internal Bluetooth 2.0. NTSC/ATSC TV Tuner. Windows 7 Professional SP1.

3 Argentum
465

I am new to this,but yes I just reinstalled windows. In what order ndo I need to download the drives. Please help if you can.

10 Diamond
465

It's not the order you download them, it's the order you install them.

Go here and put in the Service Tag number for this PC. That should take you to a list of the correct drivers for this specific PC. Download the chipset driver plus the drivers for the video, audio, network adaptor, modem, etc. You can do this on any PC and either save them on a USB memory stick or burn them on a CD for installation on the 2400. Each driver is a .exe file. Be sure to read the instructions to install each driver.

The correct installation order is:

XP followed by

Chipset driver

Video Driver

Audio Driver

Network Driver

Modem Driver

etc.

That should fix the problem.

Ron

EDIT: Fixed the link

Ron

   Forum Member since 2004
   I'm not a Dell employee

3 Argentum
465

Ron,

I got the chipset driver and the video driver downloaded now I have run into another problem. After I did this I have lost the internet acess. If you have any suggesions

please let me know. By the way my screen is fixed now and I thank you .

10 Diamond
465

Glad the video is fixed.

You didn't say how the system connects to the internet. Are you using the built-in network adaptor (possibly connected to a router) or a dial-up modem?

Now that the chipset  driver is installed, you probably need to reinstall the driver for the Broadcom 4401 integrated NIC, and if you use one, for the dial-up modem too.

Ron

Ron

   Forum Member since 2004
   I'm not a Dell employee

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