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MPX2345
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Multiple Issues

Hi, you may remember me from such threads as Nothing on Monitor After Replacing Motherboard.

XPS 8700, Win 8.1

Long story short, Dell told me I needed a new motherboard and it was replaced, although the graphics card seemed to be the issue, and since then that has been replaced with a refurbished one.

There are three issues I have at the moment though that I wasn't experiencing with my other motherboard...

1. When I first try to shut down the computer, it shuts down, then boots up again. When I shut it down again though it does shut down.

2. 2 ram slots closest to the fan aren't working. When I have all 4 ram in, I get the 4 beeps on start up.

3. The graphics card fan revs high, then stops sporadically.

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7 Replies
Moderator
Moderator

RE: Multiple Issues

Thank you for your message.


Does this happen every time you shut down the computer?


Update the bios dell.to/2tlmTWc   followed by the chipset http://dell.to/2vwGmzX  & video drivers http://dell.to/2vwj9xB & check the functionality.


To assist you better, please click on my Dell username & send a private message with the service tag, registered name & email address.

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MPX2345
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RE: Multiple Issues

Thanks for the reply.

The bios was already updated.

I've updated the graphics card.

When I try to update the chipset. I get' "File copying was not successful. Setup will exit." while it is supposedly copying CSVer.dll.

No, it doesn't happen every time I shut down the PC.

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7- Thorium

RE: Multiple Issues

" 2 ram slots closest to the fan aren't working."

Possibly a bad motherboard or bad RAM?

Have you tried putting each RAM module in those 2 "non-working" slots, one at a time, so only the one slot being tested has a module, and all other slots are empty?

Ron

   Forum Member since 2004
   I am not a Dell employee

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MPX2345
1 Nickel

RE: Multiple Issues

Yep. Tried different ram and the different slots.

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7- Thorium

RE: Multiple Issues

I think you're back to having a bad motherboard if 2 RAM slots don't work...

Ron

   Forum Member since 2004
   I am not a Dell employee

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MPX2345
1 Nickel

RE: Multiple Issues

It was the motherboard again. Ram issue fixed.

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7- Thorium

RE: Multiple Issues

Are you saying this was 2nd replacement mobo that Dell sent which wasn't working??

You sure seem to have bad luck...

Ron

   Forum Member since 2004
   I am not a Dell employee

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