While troubleshooting this issue, I came across multiple different forum post concerning this issue. Although this may not be the solution for everyone, it may help some.
New PC formated without backing up recovery.
Flashed BIOS and Installed Win 7 Ult.
Tried multiple times and ways to D/L Dell Stage Software from My Dell Downloads - Stuck at "Examining my computer please wait"
What worked for me.
Hours of TS later (Much on the phone with Dell (No Help). They even wanted to charge me $150 for premium support. When I refused to pay, tech hung up on me.
I found that the Service Tag number was not displaying in BIOS.
There was an option to enter it.
After I did that, I retried Dell Downloads and it worked.
This probably happened after I flashed the new BIOS on the New PC.
You still must use Internet Explorer and Updated 3.0 .net
how did you rewrite your service tag in the BIOS ? i think thats my problem too, but i have no idea how to do it emoticon.TongueTied.title
I had to go into the BIOS and add a Asset Tag in and then it worked. The service tag showed just fine on mine. This was a brand new machine out of the box that only had just been through the initial setup before I went to the download site.
I am in no way a computer expert, but I have been using them for 20+ years. I have never
been so annoyed with the performance and on going issues w/the software/hardware.
I've registered my computer w/Dell and completed required tasks. Yet, I still hit a wall. I sent my service
tag, and express service code. At the risk of sounding out of touch w/new tech, what is a bio. Is it an
acronym? Also, are you having any problems w/printing? "another story"
Thanks for the info