My Dell will not download to my Dell Demension 3000

I am also on a Dell 3000 having the same problem, namely ... when trying to install "My Dell"

using aulauncher, I get the message of

"My Dell has encountered a problem and needs to close."

And trying to do an install with another new profile does NOT work.

Neither does uninstalling "My Dell" because I get that error message during UNinstallation also.

Do you have any other ideas to fix this problem.

"My Dell" software was working fine for me just yesterday.

Hi,

As you mentioned that the previous installation files are not uninstalling, it can cause an issue while installing My Dell.

Please uninstall previous version using RevoUninstaller. Use the link below:

http://dell.to/TyOPQ9

Please perform deep scan to remove registry entries as well.

Restart system > install My Dell.

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

Manshu ... Thanks for the Revo pointer, but when I downloaded and looked at it ... It looks so complicated that it is very scary for a 77 year old. I'm afraid that I would delete the wrong thing and be in even worse shape. ;-) I did not see "My Dell" in the list of downloadable logs so that I could run it without reading the manual for a week first. Thanks much for the pointer though

Hi,

We are sorry for the delayed response. Please follow the steps to uninstall the program using the revo uninstaller using the link here: http://bit.ly/1ndI2Xn

Let us know about the progress.

My Dell downloads would not apply to a system that old.

XP is also End of Life End of support.