NEW.. Any and all concerns about the new XPS 435/8000/9000

supremefive What kind of video card is that and do you have all memory slots full?

I'm curious why 6x1GB (6 DIMMs) is used instead of 3x2GB (3 DIMMs)...isn't DDR3 memory supposed to work best in trios?

Because when I brought the computer it came with 3x1GB and the cheapest way to upgrade to 6GB was to buy 3x1GB, still runs triple channel because if you use three or six dimms it runs triple channel, but the problem I've found is that when you have a video card that requires extra power from the power supply you cant install six dimms it hangs on start up. Dell replaced four motherboards, memory three times and finally replaced the computer and still will not start with six dimms installed. I talked to a tech yesterday that told me its because I need to go buy a bigger power supply, what? I bought this computer right off of their website and everything in it is what they sell online in the configurator.

I'm curious why 6x1GB (6 DIMMs) is used instead of 3x2GB (3 DIMMs)...isn't DDR3 memory supposed to work best in trios?

supremefive,

does your computer ever hang on start, whenever I install ram in all six slots my computer hangs on the bios screen, until I remove a stick of ram.

Yes , I installed all six at one time and the system didnt start, it just beeped 3-4 times in a row. That let me know that i needed to install one at a time. So what i did was install one ram stick,  then start the system to check if it posted. I did slot's 1 then 3, and 5. Then followed by 2, 4 and 6. The total process took around 10-15minutes.

dcheck  do slots 1, 3 and 5 first, each one at a time then start your system after each ram stick is installed. if it makes it past the bios screen without a beep, then you are good to go.

Yes , I installed all six at one time and the system didnt start, it just beeped 3-4 times in a row. That let me know that i needed to install one at a time. So what i did was install one ram stick,  then start the system to check if it posted. I did slot's 1 then 3, and 5. Then followed by 2, 4 and 6. The total process took around 10-15minutes. dcheck  do slots 1, 3 and 5 first, each one at a time then start your system after each ram stick is installed. if it makes it past the bios screen without a beep, then you are good to go.

Tried that never beeps just hangs at post screen every-time, on two different computers, every now and then it would start and run with six sticks installed until I had to restart or the power went out and then would not start again, very frustrating.

I forgot to mention i installed an Antec Earthwatts 550watt PSU prior to the ram install. Was the second set of (3) 1GB ram the same as the set that can with the computer (DDR3 1006mhz)? if so, who was the manufacture of the ram? I know the dell 475watt PSU has a PCI -E 6 pin connector cable, did your video card require the pci-e connection?

All my ram is dell oem samsung and yes my video card does require the 6 pin connector. The dell 475watt power supply in mine has two 6 pin connectors.

see post http://en.community.dell.com/forums/p/19301286/19587366.aspx#19587366

I forgot to mention i installed an Antec Earthwatts 550watt PSU prior to the ram install. Was the second set of (3) 1GB ram the same as the set that can with the computer (DDR3 1006mhz)?

if so, who was the manufacture of the ram?

I know the dell 475watt PSU has a PCI -E 6 pin connector cable, did your video card require the pci-e connection?

OK as of 11:37am on 11/11/09 my 9000 was picked up by Fed EX I just checked and it is still sitting and not in transit it is giving me a 11/17/09 delivery date. I don't know why once they have it why there is no movement----probaly won't move till Friday just to keep your nerves up.I can probaly order something from cali and have it by the time I get this. I guess I am just anxious to get it and they are just gonna tease you with more delays. Well at least I can say one thing it is on the way (I think) :emotion-7:

OK as of 11:37am on 11/11/09 my 9000 was picked up by Fed EX I just checked and it is still sitting and not in transit it is giving me a 11/17/09 delivery date. I don't know why once they have it why there is no movement----probaly won't move till Friday just to keep your nerves up.I can probaly order something from cali and have it by the time I get this. I guess I am just anxious to get it and they are just gonna tease you with more delays. Well at least I can say one thing it is on the way (I think) :emotion-7:

You really can't go by that. They sent my computer next business day and was picked up by FedEx  at 9:25AM. It showed no movement until the next morning and it was on the truck for delivery in my home town.

I ordered a XPS 9000 during their Halloween special weekend sale. My order was placed Nov 1st and has a delivery date of Nov 30th. Reading everyone's posts about the delays I fear it will be well into December before I receive this machine.

I priced another one online and spoke with Dell Live Chat. The rep told me between 10-15 business days I would receive the computer if I ordered it today.....LOL...sure sure.

Joe

Well guys, my computer was handed to FedEx this morning.  I expect delivery tomorrow by 3 P.M.

As recap:

Ordered: 10/23/09

Original Estimated Delivery: 11/11/09

Revised Estimated Delivery: 11/19/09 (Revised again to 11/16/09 after free Next Business Day upgrade)

Apparent Actual Delivery: 11/13/09

It looks like Dell has sorted out the supply issues.  It still looks like it takes just under a month for delivery, but I haven't seen a lot of recent talk about push backs and delays.

I'll let ya'll know how it goes tomorrow, hopefully from my new XPS 9000.

Alright, I might have the winning experience so far: I ordered my two XPS 9000's on 9/24...Finally received them on 11/5! So you would think I should be happy now, but wait, I go to open one of the boxes and I hear something BIG rattling around inside one of the PC cases. So I open it up and the hard drive has not been mounted and has been bouncing around inside the case the whole fedex trip. The SATA connector is destroyed. I call Dell and go through the worst customer service EVER. It started with an endless loop through their phone system. I would get an operator who would ask for my order number etc, then ask my problem. He/she would then then offer to connect me to someone who can help. I would then get another operator who would ask the same questions. I seriously, no kidding here, went through 15 people. Finally, I was transferred to someone who escalated my call to a order specialist.

I explained my problem, which they just couldn't comprehend. There is something rattling in my case, the computer is damaged. I opened it up and the hard drive isn't mounted. The rep then says, "have you tried starting the computer?" I said, "seriously, the hard drive isn't mounted and the connector is broke." "Well I need you to try and start the computer." I humor her, but then make the mistake of saying that I opened the case and saw the hard drive not connected. "oh you opened the case, well I can't help you then, you broke the seal to the computer. You need to go through warranty support." I interrupted the rep and said there is no seal on the computer. I just opened the case to see what was causing the noise. The rep wouldn't budge and cut me off by transferring me, which I then got the operator on the other end asking the same questions I had been asked the other 15 times. 

I took a break, called in again, got to another rep and this time I played dumb. I said, hey my computer won't start, and there is a noise in the case. I was transferred to an actual tech support specialist who then walked me through opening my case. I told him, acting surprised, oh look, my hard drive just fell out. He said, oh, well just put it back in. lol...I said, I would, but it is completely damaged. He said, "well, try and start your computer"...here we go again I thought. I stopped him and explained the hard drive is physically broken, the connector is destroyed. He puts me on hold and comes back saying, "ok sir, we will offer you a full refund." I said I want a replacement. He says ok, let me configure your system. He comes back and says my total is $800 more than what I paid for it. I argued and said, sir, I paid way less than that for my system. His only justification was that my old system came with Vista and the new one has Windows 7. I said, sir,, my order came with a free Windows 7 upgrade, so it still makes NO sense why this is more. I just want a replacement. The exact system i had ordered. He wouldn't budge so I just said I wanted to cancel it.  I was transferred -- again.

This next person, an order specialist, offered to cancel my order for a refund but counter offered to replace my systems. Apparently she had more power, because she could offer the exact same system configuration for the exact same price and said I would get the new one in 5-7 days. Meanwhile I keep the broken unit. I agreed to these terms of surrender. Feeling totally beat at this point.

Well that time frame has since passed and now my order status doesn't even show up, it just says data is temporarily unavailable. I call in and get the same response of, oh it will be 8-10 business days more. The systems I ordered were such a good deal, I don't want to pass them up. But seriously, the experience has not been good and word of mouth can be a powerful thing. Dell really needs to improve their customer service. I understand the whole outsourcing thing to save money, but all of their agents are on scripts and they don't deviate from it. It's no better than going through an automated system. The reps are like robots.They also have no decision making ability. Basically if your issue or concerns don't fit into their script you are out of luck.

Craziness...I pray for all of you waiting on your orders. These systems are nice, but for all the effort I should have just built my own.

Umm. Maybe I'm missing something.  But for those still waiting for their orders.  Why are you NOT cancelling them? After a bit of a fuss from Dell, they cancelled my order.