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MagicBob
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NIC card failing

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I am running a Dell XPS8700 with Windows 10 Pro & Office 365. When I purchased this machine the OS was windows 7 Pro. It ran for over a year with no problems to speak of.

 I went through the trauma of upgrading to Windows 10 Pro and Office 365 in early June 1016. About a week after upgrading to Windows 10 Pro and Office 365 I could not access my network and hence the internet. After a couple of days of this I learned how to reset the nic card with the cmd prompt “netsh winsock reset”. This solved the problem, temporarily at least.

As it turned out about every couple of weeks since then the nic card has failed, but resetting it fixed it for another couple of weeks. This went on until three days ago when I had to go through resetting the nic card at least once a day.

Back when the problem first started happening I uploaded the latest firmware.

Now when I reset the nic card, it dies again within 30 minutes.

This seems to be a hardware problem or a firmware problem.

Where can I get the latest firmware for the nic card, and how do I know if it is installed properly?

Where is the nic card in my machine?

Where do I get another nic card?

Thank you,

 

Bob

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RoHe
6 Indium

RE: NIC card failing

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I don't know what happened after sending my last note. All your responses disappeared.

Because now you're on page 2 of this thread, and the OP is repeated at the top of every new page in a thread. Click the button (under the thread title) for page 1 if you want to see all the previous posts in this thread.

Still think this is a software issue, but swap the cards and see what happens. Be sure to Uninstall the driver for the old WiFi card in Device Manager before physically removing the card. Then power off, unplug and press/hold power button for ~15 sec. Pull old card out and install the new card, boot up and install the new card's driver...

Ron

   Forum Member since 2004
   I am not a Dell employee

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MagicBob
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RE: NIC card failing

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A clarification. When the NIC card is failing. the system looks like it is connected to the network, but I cannot access the network or the internet.

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RoHe
6 Indium

RE: NIC card failing

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Are you sure this is a hardware problem and not software, or could it be your ISP timing your connection out?   Do other devices on your network have a similar problem? When was last time you rebooted the router/modem?

Exactly how are you connecting to the network? Are you using the onboard NIC hardwired through the  Ethernet jack to a router/modem or are you using WiFi?

Did you install the latest Win 10 drivers for the onboard NIC and/or WiFi card?

For starters, go into Device Manager and look for the Network adapter entry for either the onboard NIC or the WiF card, whichever you're using. Double-click it and then click the Power Management tab. Uncheck the box "Allow PC to turn off...".

If you're using WiFi, then go to the Win 10 Power Options screen. Identify the currently used power plan and click the link to change its settings. On next screen click the link for Advanced options. Look in the list at left for settings related to WiFi. Set Power Savings to Minimum. Be sure to save the change to the power plan if prompted.

Reboot when you're done and see if this helps...

BTW: The onboard NIC cannot be replaced unless you get a new motherboard, but you could install and add-in PCI-e NIC card. If this is a WiFi problem, the existing add-in WiFi card can be easily replaced.

Ron

   Forum Member since 2004
   I am not a Dell employee

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Saltgrass
4 Germanium

RE: NIC card failing

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Microsoft has been having so many problems with Network situations they have posted a sticky on the Microsoft Community site.  You might look it over to see if it will help.  

You can't respond to the thread directly but any info you can gain would be helpful here.

answers.microsoft.com/.../f121306e-fab5-411d-833f-e4490ecb8b5c

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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MagicBob
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RE: NIC card failing

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Thank you for your response Ron. I think I have addressed your questions below.

 Are you sure this is a hardware problem and not software, or could it be your ISP timing your connection out? Do other devices on your network have a similar problem? When was last time you rebooted the router/modem?

 The thing is I do not know if it is a software or hardware problem. I have two laptops that never have this problem, and our TV can stream for hours with no problems. The laptops were upgraded to Windows 10 and Office 365 during the same week I upgraded my desktop. I am sure the problem is not my ISP timing me out, the modem, or my router. I reboot the modem and router at least once a week, and I last checked the router for new firmware a few days ago. Also, my wireless printer has no connection problems. The problem is isolated to my Dell XPS8700 desktop. I apologize for not stating so in my query.

 Exactly how are you connecting to the network? Are you using the onboard NIC hardwired through the Ethernet jack to a router/modem or are you using WiFi?

 Did you install the latest Win 10 drivers for the onboard NIC and/or WiFi card?

 I am using WIFI to connect. The card is a Dell Wireless 1703 802.11b/g/n (2.4Ghz).

 Months ago when the problem first occurred I upgraded the driver for the PCi card. This was also after upgrading to Windows 10.

 For starters, go into Device Manager and look for the Network adapter entry for either the onboard NIC or the WiF card, whichever you're using. Double-click it and then click the Power Management tab. Uncheck the box "Allow PC to turn off...".

 On the Power Management the “Allow PC to turn off...” is unchecked.

 If you're using WiFi, then go to the Win 10 Power Options screen. Identify the currently used power plan and click the link to change its settings. On next screen click the link for Advanced options. Look in the list at left for settings related to WiFi. Set Power Savings to Minimum. Be sure to save the change to the power plan if prompted.

 As for power options, the Wireless Adapter Setting is for “Maximum Performance”, and the PCi Express power management is OFF.

    *****

I call this a NIC problem because I first got around it by resetting the NIC card. Prior to this problem occurring I knew very little about the wireless hardware. This has been an education, but I still do not know much.

 

Bob

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RoHe
6 Indium

RE: NIC card failing

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The commands you used reset your network connection.

If nothing else on your network is having this problem, at least that narrows things down to this PC. When the WiFi stops responding, do mouse and keyboard still work?

Did you check out the link that Saltgrass posted for Win 10 problems with internet connections?

Is this the driver you installed for the WiFi card? 

Is this PC farther from the router than other devices on your network, or is something blocking its signal?  Can you move the router closer to this PC - at least for a test?

Have you played with the settings for the WiFi card in Device Manager and/or the router settings? The default Win 10 settings for WiFi in my Dell laptop with Dell's driver were terrible and it would drop out regularly. So I did some tests with some different settings and changed the channel used by the router and PC to one that's less crowded. NOTE: You will have to change the channel settings for other devices on your network, if you change the router's channel settings.  

While it's possible the WiFi card is failing, I'd be inclined toward software at this point. Did you upgrade to Win 10 "on top" of Win 7 or did you do a clean install of Win 10? If you did it "on top", it's possible the upgrade wasn't perfect and that created this problem.

So you might want to consider a clean install of Win 10. Yes, it's time consuming and you have to make sure all personal files are backed up on external media first, and you'll have to reinstall all your software, etc. so make sure you have the installation disks and product keys.. And there's no promise that will fix the problem.

But if you buy a new WiFi card or a USB WiFi dongle and still have the same issues, you'll have spent the $ and may end up having to reinstall Win 10 on this desktop anyway...

Ron

   Forum Member since 2004
   I am not a Dell employee

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RoHe
6 Indium

RE: NIC card failing

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One more thingy...

Any chance you can turn off WiFi and hard wire the PC from its Ethernet port directly to the router? That might be the easiest fix, assuming you don't need miles of Ethernet cable and holes in walls to reach the router...

Ron

   Forum Member since 2004
   I am not a Dell employee

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MagicBob
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RE: NIC card failing

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If nothing else on your network is having this problem, at least that narrows things down to this PC. When the WiFi stops responding, do mouse and keyboard still work?

When the failure happens, the PC works fine, except that I cannot get to the network. If I check the connection, it says it is connected, but cannot access online.

Is this the driver you installed for the WiFi card?

Yes, that is the driver I installed.

Is this PC farther from the router than other devices on your network...

The router sits about 2ft above the PC. My wife's laptop is about 60 feet away and it has no problem.

    ******

 Today I reseated the PCi mini card after cleaning the contacts. But it did not fix the problem. Since then I ordered an Intel Advanced-N 6235 WLAN Bluetooth half mini card. It should be here by Tuesday. Will let you know how it works out. I would rather spend the few $ and replace the card than spend the time basically wiping my PC and reinstalling everything. Already did that with one of my laptops when the hard drive crashed. Don’t want to do it to my desktop unless absolutely necessary. It has a lot more software on it than the laptop had.

 Bob

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MagicBob
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RE: NIC card failing

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Any chance you can turn off WiFi and hard wire the PC from its Ethernet port directly to the router? That might be the easiest fix, assuming you don't need miles of Ethernet cable and holes in walls to reach the router...

 How do I turn off the WIFI other than tell it not to automatically connect? Is there anything else I must do after hard wiring the PC to the router other than plugging in the cable?

Bob

 

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RoHe
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RE: NIC card failing

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Open Device Manager and expand the list under Network Adapters. Double-click the entry for the WiFi card. Set it to "Disabled", close Device Manager, and reboot.  (The option to disable it may be on the  Drivers tab in the WiFi entry for Win 10.)

After that, you'll have to run the Win 10 Network wizard  so Windows configures itself to use the NIC.

Ron

   Forum Member since 2004
   I am not a Dell employee

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